Product Support Specialist

Medistar Systemhaus; Columbia (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k with employer matching

Personal Time Off

Flexible working hours

Job summary

Medistar Systemhaus is seeking a Product Support Specialist in Columbia, SC. This role is pivotal in assisting customers with our healthcare software. Responsibilities include responding to customer queries, troubleshooting issues, and documenting interactions. Applicants should have at least one year of customer service experience and knowledge in medical office workflows. This position supports a hybrid work model and offers a comprehensive benefits package including medical, dental, and 401k matching.

Qualifications

• Minimum of 1 year customer service experience.
• Knowledge of medical terminology and office workflow.
• Ability to troubleshoot using Windows operating systems.

Responsibilities

• Respond to all customer requests for assistance in a timely manner.
• Consult with customers via phone, chat, and email.
• Create knowledge base articles for the customer support site.

Skills

Customer service experience

Knowledge of Practice Management

Technical troubleshooting

Ability to manage multiple tasks

Job description

**Create the future of e-health together with us by becoming a Product Support Specialist**At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.**Your Contribution:*** Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.* Responds to all customer and leadership requests in a professional, courteous, and respectful manner.* Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.* Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.* Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.* Learns core task set for all features of assigned CGM software products and passes applicable exams.* Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.**Your Qualification:*** Must be available between the hours of 8AM – 8PM EST Monday through Friday.* Minimum of 1 year customer service experience.* Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.* Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.* Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.* Ability to independently perform research using resources such as the internet and procedure manuals.**What you can expect from us:*** **Purpose**: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.* **Equal Opportunity Employer:** At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.* **Career Opportunities**: We are offering a variety of internal career opportunities and numerous long-term perspectives.* **Security**: We offer a secure workplace in a crisis-proof market.* **All-round benefits package**: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.* **Work environment**: Modern workplaces, flexible working hours, hybrid work options and much more.**We create the future of e-health.** Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.