Product Support Sales Representative (PSSR)

Komatsu; Fresno (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

Life & Disability

Employee discounts

Job summary

Komatsu in Northern and Central California seeks a Product Support Sales Representative (PSSR) to drive parts and service sales, protect customer uptime, and expand market share. You will be the liaison between Komatsu and customers, developing coverage and satisfaction in the assigned territory, with travel within the region as needed.

The role emphasizes customer development, data accuracy, and leveraging Komatsu expertise to deliver value while supporting ongoing growth across parts and

Qualifications

• Strong knowledge of equipment operations and mechanical functions.
• Proven sales skills and ability to grow business relationships.
• Excellent verbal and written communication; proficient in MS Office and CRM tools.
• Self-motivated, results-driven and able to work independently in a territory.
• Willingness to travel within the region to meet customer needs.

Responsibilities

• Build and maintain relationships with existing customers and conduct meetings to address needs.
• Manage machine records for assigned customers in Komatsu databases.
• Promote branch service capabilities to increase service revenue.
• Promote Komatsu genuine parts and competitive programs to grow sales.
• Identify new contacts to expand customer base and sales opportunities.
• Collaborate with sales to identify equipment sales opportunities.
• Prepare and present quotes for parts and service requests.
• Maintain sales call and lost sales reports and market data documentation.
• Communicate opportunities for improvement based on customer feedback.

Skills

Equipment knowledge

Sales skills

Communication skills

Independent work

Travel willingness

Tools

MS Office

CRM tools

Job description

Join Komatsu and Be Part of Something Big!

Company Overview:

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealers West operates thirteen Company-Owned branch locations in CA, NV, AZ, UT and WY. To learn more about Komatsu Company-Owned Dealers, visit our website!

Why Join the Komatsu Company-Owned Dealer West Team :

• Industry competitive wages
• Day 1 Medical, Dental, Vision, Life & Disability Benefits
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Employee recognition, career development opportunities, and excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Overview

The Product Support Sales Representative (PSSR) serves as a key liaison between Komatsu and its customers, with responsibility for customer coverage, retention, development, and satisfaction in the assigned territory. This role focuses on driving parts and service sales, supporting customer equipment uptime, and expanding Komatsu’s product support market share. The PSSR ensures strong customer relationships while identifying new opportunities for growth. This position supports customer locations based in Northern and Central California, and candidates may reside anywhere within these regions.

Key Job Responsibilities

• Build and maintain strong relationships with existing customers, conducting regular meetings to address product support concerns and provide solutions.
• Complete and maintain accurate machine record data for assigned customers using Komatsu database systems.
• Promote branch service department capabilities through value-added programs and Komatsu’s technical expertise to increase service revenue.
• Promote genuine Komatsu parts and competitive programs to maintain and grow parts sales.
• Identify, create, and develop new customer contacts to expand the customer base and increase sales opportunities.
• Partner with the sales department by providing insight into potential new and used equipment sales opportunities.
• Research, compile, and present quotes for customers related to parts and service requests.
• Prepare and maintain sales call reports, lost sales reports, and other documentation to ensure customer coverage and track market data.
• Identify and communicate opportunities for improvement based on customer feedback and internal collaboration.

Qualifications/Requirements

• Strong working knowledge of equipment operations and mechanical functions.
• Mastery of sales skills and techniques with demonstrated ability to grow business relationships.
• Strong verbal and written communication skills, including proficiency with MS Office and CRM tools.
• Self-motivated, results-driven, and able to work independently within an assigned territory.
• Willingness to travel within the region to meet customer needs.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $50,000 plus uncapped commission. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well‑being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Aff irmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.