Field Service Rep.

Komatsu; Carlsbad (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k

Paid time off

Employee assistance programs

Disability benefits

Life insurance

Learning and development programs

Job summary

Komatsu seeks an experienced technician for underground equipment repair and installation in the Carlsbad, New Mexico area. You will work closely with customers, supervisors and electricians to install, repair and troubleshoot electrical, mechanical and hydraulic systems on Joy equipment, ensuring uptime and customer satisfaction.

Qualifications include 4–8 years of underground experience, MSHA certification, and proficiency with MS Office; familiarity with Salesforce data management is a plus.

Qualifications

• Must have MSHA underground certification and meet all MSHA safety requirements.
• Technical education/certification in Electrical, Mining or Mechanical Engineering preferred.
• Fluent in Microsoft Office and Outlook; strong written communication skills.

Responsibilities

• Provide timely support for installation of new and rebuilt equipment to ensure customer satisfaction.
• Provide technical support in repair and troubleshooting of hydraulic, mechanical, and electrical systems for underground Joy equipment.
• Assist Sales Engineer in developing customer specifications and maintain Salesforce data for all customer sites.
• Repair parts and components are sold.
• Assist Sales Team in meeting regional sales objectives.

Skills

MSHA Underground Certification

Electrical & Mechanical repair

MS Office & Outlook

Written communication

Education

Technical Education/Certification in Electrical, Mining or Mechanical Engineering

Tools

Salesforce

Microsoft Office

Job description

Join Komatsu and Be Part of Something Big!

Job Overview

The position's primary contacts are customers. Typical interface will occur with Chief Electricians and underground supervisors. The position also has regular contact with the Warehouse operations to secure parts and the manufacturing facility to obtain technical assistance.

Key Job Responsibilities

• Customer companies are provided with timely support for the installation of new and rebuilt equipment, ensuring customer satisfaction.
• Customer companies are provided with technical support in the repair and troubleshooting of hydraulic, mechanical and electrical systems for both new and rebuilt continuous miner, shuttle car, battery hauler and bolting equipment.
• Responsible to assist Sales Engineer in development of customer specifications when preparing specific machine proposals. Salesforce data for all customer sites must be maintained for accuracy.
• Repair parts and components are sold.
• Responsible to assist Sales Team in meeting regional sales objectives.

Qualifications/Requirements

The position requires 4-8 years underground experience related to the repair and installation of both electrical and mechanical components on Joy equipment along with competitive machinery. Must have MSHA underground certifications and be able to meet all MSHA safety requirements. Preferred educational background is Technical Education/Certification in Electrical, Mining or Mechanical Engineering. Must be fluent in Microsoft Office and Outlook. Written communication skills required. Requires living in the Carlsbad, New Mexico service area and reporting out of the Carlsbad, New Mexico warehouse.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for our customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affluent Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.