Product Support Sales Representative (PSSR)

Modern Machinery Co., Inc.; Bend (OR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Insurance

Health Savings Account

401k/ Roth Plan with Match

Annual Profit-Sharing Plan

Paid Time Off

Gym Membership Reimbursement

Family Scholarship Program

Employee Assistance Program

Mental Health Benefit

Life Insurance & Disability Benefits

Supplemental Insurance

Job summary

Modern Machinery Co., Inc. seeks a Product Support Sales Representative to cover a Central Oregon territory, focusing on customer retention and satisfaction. This exempt role offers annual base pay plus monthly commissions and requires residing in Central Oregon.

The role emphasizes building relationships, delivering product support solutions, and growing parts and service sales across Wheeler, Jefferson, Crook, Deschutes, Klamath and Lake counties, with travel as needed.

Qualifications

• Must reside in Central Oregon due to the assigned territory.
• Ability to travel regularly including overnight stays.
• Be personable, motivated, and an ethical problem solver.
• Effective communication with customers and internal teams.

Responsibilities

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Follow all company policies and safety practices.
• Establish relationships with assigned customers in Wheeler, Jefferson, Crook, Deschutes, Klamath and Lake counties.
• Develop sales forecasts and business plans for each customer.
• Utilize CRM to track and maintain customer records.
• Promote growth in parts and service; identify aftermarket opportunities.
• Provide quotes related to product support; perform inspections.
• Communicate progress of repairs to customers.
• Assist in negotiating and settling customer disputes.
• Execute short and long-term goals through planning.

Skills

Customer service

Time management

Verbal communication

Relationship building

Problem solving

Driver's license

Education

High School diploma required

Bachelor’s degree preferred / 5+ years experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory in Central Oregon. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers. Applicants must reside in Central Oregon due to the assigned territory for this position.

Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.

Benefits

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)

Modern Machinery is an Equal Opportunity Employer

Responsibilities

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals
• Effectively communicate with and establish relationships with assigned customers in the following counties: Wheeler, Jefferson, Crook, Deschutes, Klamath and Lake.
• Develop sales forecasts and business plans for each customer
• Utilize the company’s CRM system to track and maintain customer records
• Promote growth and increase sales activity for parts and service
• Identify new or additional opportunities for aftermarket sales
• Sell service programs
• Perform and coordinate market and opinion surveys
• Provide customers with quotes related to product support
• Perform machine inspections and evaluations
• Communicate the progress of repair(s) to customer’s equipment in the shop
• Assist in successfully negotiating and settling customer product support disputes
• Execute on short and long-term goals through good management and planning

The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Job Requirements/Skills

• Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Provide exceptional customer service
• Ability to take the initiative to accomplish work with little supervision
• Effectively manage relationships both internally and externally
• Good verbal and written communication skills
• Ability to exercise integrity, confidentiality, and discretion
• Excellent time management and organizational skills
• Capable of working with all levels of the organization
• Teamwork: cooperate and support others within the Modern Machinery organization

Education/Experience

• High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
• Proficient in Microsoft Office products (Outlook, Word, and Excel)

Nature/Scope Of Job

• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
• Must be able to travel on a regular basis to include overnight stays.