Product Support Sales Representative

Washington Corporations; Kent (WA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Pharmacy

Health Savings Account

401k/Roth Retirement Savings Plan with

Profit-Sharing Plan

Paid Time Off

Gym Membership Reimbursement

Family Scholarship Program

Employee Assistance Program

Virtual Mental Health & Tele Medicine

Life Insurance & Disability Benefits

Supplemental Insurance

Disability Benefits

Job summary

Modern Machinery in Washington state seeks a Product Support Sales Representative to maintain coverage, retention, and development of a defined customer group in Whatcom, Skagit, Snohomish counties.

This role focuses on delivering innovative product support solutions, selling service programs, and using CRM to track customer records while fostering strong communication and exceptional service.

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• Experience in customer-facing sales or service roles is desirable.
• Proficiency with MS Office and CRM systems.

Responsibilities

• Build relationships with assigned customers to promote parts and service.
• Develop sales forecasts and business plans for each customer.
• Utilize the company’s CRM system to track and maintain customer records.
• Promote growth and increase sales activity for parts and service.
• Identify new aftermarket sales opportunities and service programs.
• Communicate progress of repairs to customers and coordinate follow-up.

Skills

Sales focused

Customer service

Communication

Problem solving

CRM systems

Education

High School diploma

Bachelor’s degree preferred

5+ years industry experience

Tools

Microsoft Office

CRM systems

Job description

The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within a territory of Washington State covering the following counties: Whatcom, Skagit, and Snohomish. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers.

Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.

BENEFITS:

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
• Company Paid Disability Benefits

Modern Machinery is an Equal Opportunity Employer

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals.
• Effectively communicate with and establish relationships with assigned customers.
• Develop sales forecasts and business plans for each customer.
• Utilize the company’s CRM system to track and maintain customer records.
• Promote growth and increase sales activity for parts and service.
• Identify new or additional opportunities for aftermarket sales.
• Sell service programs.
• Perform and coordinate market and opinion surveys.
• Provide customers with quotes related to product support.
• Perform machine inspections and evaluations.
• Communicate the progress of repair(s) to customer’s equipment in the shop.
• Assist in successfully negotiating and settling customer product support disputes.
• Execute on short and long-term goals through good management and planning.

The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements/Skills:

• Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers.
• Provide exceptional customer service.
• Ability to take the initiative to accomplish work with little supervision.
• Good verbal and written communication skills.
• Ability to exercise integrity, confidentiality, and discretion.
• Effectively manage relationships both internally and externally.
• Excellent time management and organizational skills.
• Capable of working with all levels of the organization.
• Teamwork: cooperate and support others within the Modern Machinery organization.

Education/Experience:

• High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience.
• Requires a valid driver’s license and the ability to maintain an insurable driving record.
• Proficient in Microsoft Office products (Outlook, Word, and Excel).

Nature and Scope of Job:

• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.