Product Support Sales Representative

Modern Machinery Co., Inc.; Kent (WA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k with match

Profit sharing

Paid time off

Gym reimbursement

Scholarship program

EAP

Life insurance

Disability benefits

Supplemental insurance

Job summary

Modern Machinery Co., Inc. is seeking a Product Support Sales Representative to cover the Washington state territory (Whatcom, Skagit, Snohomish). The role focuses on customer satisfaction, aftermarket growth, and managing service programs within a defined customer base.

The position offers an annual base salary plus monthly commission, with eligibility for a robust benefits package and a strong emphasis on building lasting customer relationships. Exempt status with in-territory travel as needed.

Qualifications

• Customer-focused problem solving and adaptability.
• Strong service orientation and communication skills.
• Ability to work independently with minimal supervision.
• Clear verbal and written communication.
• Discretion and integrity in handling information.
• Effective relationship management internally and externally.
• Strong time management and organization.
• Ability to work with all levels of the organization.
• Teamwork and collaboration within Modern Machinery.

Responsibilities

• Manage coverage and retention for a defined customer group.
• Develop sales forecasts and business plans for each customer.
• Use CRM to track customer records and opportunities.
• Grow aftermarket sales and service programs.
• Provide quotes and coordinate machine inspections.
• Communicate repair progress to customers and negotiate disputes.
• Execute short and long-term goals through planning.

Skills

Customer service

Communication

Initiative

Integrity & discretion

Relationship mgmt

Time management

Teamwork

Education

High School diploma

Bachelor’s degree

5+ years experience

Job description

Job Description

The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within a territory of Washington State covering the following counties: Whatcom, Skagit, and Snohomish. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers.

Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.

Benefits

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
• Company Paid Disability Benefits

Modern Machinery is an Equal Opportunity Employer

Responsibilities

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals.
• Effectively communicate with and establish relationships with assigned customers.
  • Develop sales forecasts and business plans for each customer.
  • Utilize the company’s CRM system to track and maintain customer records.
• Promote growth and increase sales activity for parts and service.
  • Identify new or additional opportunities for aftermarket sales.
  • Sell service programs.
  • Perform and coordinate market and opinion surveys.
• Provide customers with quotes related to product support.
  • Perform machine inspections and evaluations.
• Communicate the progress of repair(s) to customer’s equipment in the shop.
• Assist in successfully negotiating and settling customer product support disputes.
• Execute on short and long-term goals through good management and planning.

The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Job Requirements/Skills:

• Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers.
• Provide exceptional customer service.
• Ability to take the initiative to accomplish work with little supervision.
• Good verbal and written communication skills.
• Ability to exercise integrity, confidentiality, and discretion.
• Effectively manage relationships both internally and externally.
• Excellent time management and organizational skills.
• Capable of working with all levels of the organization.
• Teamwork: cooperate and support others within the Modern Machinery organization.

Education/Experience

• High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience.
• Requires a valid driver’s license and the ability to maintain an insurable driving record.
• Proficient in Microsoft Office products (Outlook, Word, and Excel).

Nature And Scope Of Job

• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.