Product Support Sales Representative - Power

Altorfer Cat; Rockford (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Holidays

Job summary

Altorfer Cat in Rockford, IL seeks a Product Support Sales Representative to call on Electric Power Generation users and promote service options to reduce operating costs.

You will collaborate with Parts, Service, and Inside Sales, maintain a weekly visit cadence, and travel locally in a company car to meet customers.

The role requires reporting progress at staff meetings and pursuing new sales opportunities while documenting communications in Sales Link.

Qualifications

• A two- or four-year undergraduate degree preferred.
• Experience in a service organization or power systems sales is preferred.
• Computer proficiency in Excel, Access, PowerPoint, and CRM software required.

Responsibilities

• Collaborate with Parts, Service and Inside Sales to ensure customer satisfaction for Truck and Generator service.
• Prospect and close on engine and full chassis opportunities.
• Maintain account activity and perform weekly visits, plus office day.

Skills

Sales experience

Customer service

CRM software

Prospecting

Education

Undergraduate degree

Tools

Excel

Access

PowerPoint

Job description

Product Support Sales Representative (PSSR)

Work hours: 800AM-430PM.

The role of the Product Support Sales Representative (PSSR) is to call on users of Electric Power Generation units and provide them with the best maintenance and repair options available through Altorfer Power Systems. The PSSR will promote territorial service objectives and assist users in achieving lower operating costs by recommending appropriate service product options. Additionally, the role involves calling on prospect customers for parts and full chassis service opportunities for our Caterpillar On-Highway Truck division.

Structure

Each PSSR will have a territory and customer base assigned by the Product Support Sales Manager. Accounts will have a weekly call quota and be responsible for attending weekly staff meetings to report progress. Local travel is required using a company car and fuel. The ideal candidate is a “road warrior.”

Principal Functions & Responsibilities

• Work closely with Parts, Service, and Inside Sales to ensure all customers receive an exceptional level of customer satisfaction for their Truck and Generator service.
• Practice fundamentals of good sales techniques, prospecting, telemarketing, preparing effective sales presentations, using sales aids, closing, etc.
• Aggressively pursue the Prospect Customer list for all engine and full chassis opportunities.
• Profile all assigned accounts as directed by the Product Support Sales Manager and perform periodic maintenance throughout the year.
• Maintain an in‑person account frequency of 12 visits per week with one office day.
• Aggressively promote all current service and parts special sales promotions including but not limited to CSA, ESC, Parts Store, etc.
• Submit all customer communication indicating contact and subjects discussed in Sales Link Activities.
• Monitor the customer database in Sales Link for updates to contact names, addresses, phone numbers, account names, email, and unit information.
• Maintain, as necessary, a library of all Caterpillar service publications.
• Assist with maintenance of engine serial numbers/unit numbers and contact information for all customers using Sales Link.
• Utilize Truck.Cat.Com as a sole reliable source of information for the on‑highway engine business.
• Participate in factory visits, work with and join local trade associations and other related commercial marketing activities.
• Aggressively look for non‑Cat sales opportunities in A.O.R. and report customer contact information and current competitor when available in Sales Link under prospects and applicable campaigns.
• Assist with credit issues should a charge customer’s account become delinquent.
• Submit expense reports with receipts for all incurred expenses to A/P the first Monday of the new month.

Education / Qualification / Experience

A two‑ or four‑year undergraduate degree from an accredited college is preferred. Previous experience in a service organization, power systems sales, or a related sales coordination role is preferred. Computer proficiency in Excel, Access, PowerPoint, and CRM software is required.

Driver’s License

Must possess a valid driver’s license with a clean driving record: no more than two minor violations within the past three years and no major violations within the past five years (Motor Vehicle Report will be performed on the final candidate).

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off – prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance, and Identity & Fraud Protection

Payrate

$70,000 - $110,000 annually.

Physical Demands

This position works out of an office environment and travels to meet customers. May, on a continuous basis, sit at a desk or in a car for an extended period of time, answer telephone calls, and communicate in written form using a keyboard. Traveling is necessary to visit current and new customers. Walking and lifting up to 50 lbs. may be required. Noise level in an office environment is usually moderate to low. The physical demands described above are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.