Product Support Sales Representative- Mid Atlantic

Stephenson Equipment, Inc.; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

ESOP

Healthcare benefits

401(k) with company match

Paid time off & holidays

Company vehicle

Training & development

Employee-owned company

Job summary

Stephenson Equipment, Inc. seeks a customer-focused Product Support Sales Representative for the Baltimore, MD territory.

You will drive growth in parts, service, maintenance agreements, and rental-related solutions while building lasting customer relationships. You will collaborate with branch personnel to identify needs, expand service programs, and maximize uptime for customers across national accounts such as Sunbelt, United Rentals, and Herc Rentals.

Qualifications

• Associate degree or 6 months to 1 year of related construction equipment experience and/or training.
• Strong written and verbal communication skills.
• Ability to read, interpret, and communicate technical and business information.
• Basic mathematical skills, including percentages and commissions.
• Ability to manage multiple priorities and solve practical business challenges.

Responsibilities

• Achieve monthly, quarterly, and annual parts and service sales goals.
• Increase aftermarket parts and service sales throughout SEI's existing market.
• Develop and grow participation in service agreement and preventive maintenance programs.
• Serve as a customer advocate by identifying needs and delivering timely solutions.
• Expand attachment sales and rental revenue opportunities.
• Support rental equipment revenue through service and repair business development.
• Coordinate the sale of extended warranties and preventive maintenance contracts.
• Strengthen relationships with National Accounts and key customers.
• Build and maintain a strategic Key Accounts portfolio.
• Collaborate with branch service departments to understand customer needs, labor availability, and service capabilities.
• Partner with the marketing team to support parts and service promotional campaigns.
• Track and report lost sales opportunities.
• Develop and support customer feedback and satisfaction initiatives.
• Conduct daily field-based sales calls throughout the assigned territory.
• Deliver an exceptional customer experience while helping customers maximize equipment uptime and productivity.

Skills

Customer service

Sales

Relationship building

Negotiation

Education

Associate degree

Tools

JCB LiveLink

Machine Safety Checklists

Job description

Are you a driven, customer-focused sales professional who enjoys building relationships, solving customer challenges, and growing business opportunities? SEI is looking for a Product Support Sales Representative to support our Baltimore, MD territory and help drive the growth of parts, service, maintenance agreements, and rental-related solutions.

As a key member of our team, you'll work directly with customers and branch personnel to identify opportunities, strengthen relationships, and increase aftermarket sales penetration. You'll serve as a trusted advisor, helping customers maximize equipment uptime while supporting SEI's continued growth in parts, service, and rental revenue. A strong emphasis will be placed on developing and maintaining relationships with National Accounts, including Sunbelt, United Rentals, and Herc Rentals.

Who We Are

Stephenson Equipment, Inc. has been an industry leader in Pennsylvania, New York, Maryland, Washington D.C., and Virginia, providing sales, rentals, parts, and service for construction equipment, cranes, paving, road building, and public works equipment. As an employee-owned company, we are committed to delivering exceptional customer service and industry-leading support solutions.

What You'll Do

• Achieve monthly, quarterly, and annual parts and service sales goals.
• Increase aftermarket parts and service sales throughout SEI's existing market.
• Develop and grow participation in service agreement and preventive maintenance programs.
• Serve as a customer advocate by identifying needs and delivering timely solutions.
• Expand attachment sales and rental revenue opportunities.
• Support rental equipment revenue through service and repair business development.
• Coordinate the sale of extended warranties and preventative maintenance contracts.
• Strengthen relationships with National Accounts and key customers.
• Build and maintain a strategic Key Accounts portfolio.
• Collaborate with branch service departments to understand customer needs, labor availability, and service capabilities.
• Partner with the marketing team to support parts and service promotional campaigns.
• Utilize manufacturer tools such as JCB LiveLink and Machine Safety Checklists to identify and document opportunities.
• Track and report lost sales opportunities.
• Develop and support customer feedback and satisfaction initiatives.
• Conduct daily field-based sales calls throughout the assigned territory.
• Deliver an exceptional customer experience while helping customers maximize equipment uptime and productivity.

What We're Looking For

• Strong customer service, communication, and relationship-building skills.
• Self-motivated sales professional with a passion for developing business opportunities.
• Strong problem-solving and negotiation abilities.
• Ability to work independently while collaborating across multiple departments.
• Strategic thinker with strong time management and organizational skills.
• Ability to build trust and maintain long‑term customer relationships.
• Comfortable working in a field‑based sales environment.
• Knowledge of construction equipment, parts, service, or rental operations preferred.
• Commitment to delivering results and achieving measurable goals.

Why Join SEI?

• Competitive compensation including base salary plus commission.
• Employee Stock Ownership Plan (ESOP).
• Comprehensive Medical, Dental, and Vision Insurance starting Day 1.
• 401(k) with Company Match.
• Paid Time Off and Paid Holidays.
• Company Vehicle and Gas Card.
• Factory Training and Professional Development Opportunities.
• Employee-owned company with a strong reputation and long‑term career opportunities.

Required

• Associate degree from a two-year college or technical school; or 6 months to one year of related construction equipment experience and/or training; or
• Equivalent combination of education and experience.
• Ability to read, interpret, and communicate technical and business information.
• Strong written and verbal communication skills.
• Basic mathematical skills, including percentages, commissions, and measurements.
• Ability to manage multiple priorities and solve practical business challenges.

Preferred

• Experience in construction equipment parts, service, rentals, or aftermarket sales.
• Experience working with National Accounts.
• Familiarity with equipment telematics and manufacturer support platforms such as JCB LiveLink.
• Proven track record of achieving sales growth objectives.

The above statements are intended to describe the general nature of the position and may not include all duties required of the role. Stephenson Equipment, Inc. is an Equal Opportunity Employer and encourages all qualified individuals to apply.