Product Support Sales Representative CVA

Hawthornemachineryco; San Diego (CA); On-site; USD 35,360 - 47,740; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO)

Tuition Reimbursement

Advanced Technical Training

Job summary

Hawthorne Cat is seeking a professional to influence sales of parts and service for Caterpillar Engines and Generators across the territory. You will build and maintain relationships with customers, inform them of ongoing services and specials, and develop business opportunities for assigned accounts.

The role requires strong communication, an energetic approach, and a commitment to integrity and excellence, with opportunities for growth and advancement within a family-owned company.

Qualifications

• Five years in a product support sales and service environment.
• Clear and effective written and oral communication.
• Excellent interpersonal skills.
• Positive attitude and self-starter.
• Organized with good planning abilities.
• Ability to set and meet goals.

Responsibilities

• Prospect and develop assigned accounts; provide parts and service to meet customer needs.
• Develop e-commerce and other opportunities; provide quotes and close sales.
• Maintain close relationships with customers at all levels.
• Introduce Hawthorne’s parts and service capabilities to customers.
• Make routine sales calls and maintain a quoting process for parts and service.
• Assist customers in selecting programs to maximize lifecycle of equipment.

Skills

Customer service experience

Written and verbal communication

Interpersonal skills

Self-motivation

Organizational skills

Goal setting

Job description

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:

Influence sales of parts and service of Caterpillar Engines, Generators and other related products throughout the territory. Builds relationships with customers and keeps them informed of ongoing services and specials.

ESSENTIAL FUNCTIONS:

1. Prospect and develop assigned accounts and provide parts and service to meet customer needs.
2. Develop E-commerce and other business opportunities for all assigned accounts, provide quotes and close sales.
3. Establish and maintain close-working relationships with customers at all levels.
4. Introduction of Hawthorne’s parts and service capabilities to all customers.
5. Make routine sales calls on customers in assigned markets and maintain a quoting process for parts and service.
6. Assist customers in selection of programs that will insure maximum life cycle of their equipment.
7. Provide coordination between customers and said departments to provide best possible service.
8. Maintain customer contact information, sales call reports and weekly call planners.
9. Develop sales goals and objectives for each market.
10. Perform any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Preferred minimum of five years in a product support sales and service environment with experience in customer service.
2. Must have ability to communicate clearly, both orally and in writing.
3. Must have excellent interpersonal skills.
4. Must have a positive attitude and be a self-starter.
5. Must be organized and a good planner.
6. Ability to set and meet goals.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handing: Seizes helps or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Read computer and paperwork.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk. Sits for long periods of time.
10. Climbing: Climb on and off earthmoving machines/engines.
11. Crawling: In, around and under machinery.

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in both office and outdoor environment.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation$41,600 + commissions

ACCOMMODATIONS:

Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.