Physician Support Rep III

University of Rochester; City of Rochester (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Physician Support Representative to join their team. This role involves managing patient interactions, scheduling appointments, and supporting medical staff in a fast-paced environment. The ideal candidate will possess strong customer service skills and proficiency in electronic medical records. You will be part of a committed team focused on providing exceptional care and support to patients. This is an excellent opportunity for someone looking to grow in the healthcare field while contributing to a culture of excellence and inclusivity.

Qualifications

• High School Diploma and 2 years of relevant experience required.
• Strong customer service and communication skills are essential.
• Experience with electronic medical records is preferred.

Responsibilities

• Triaging incoming calls and scheduling patient appointments.
• Interacting with patients and managing referrals effectively.
• Providing clerical assistance and ensuring clinic operations.

Skills

Medical Terminology

Customer Service Skills

Oral Communication

Written Communication

Scheduling Software

Electronic Medical Records

Education

High School Diploma

2 years of relevant experience

Tools

eRecord

OnBase

RightFax

Microsoft Programs

Job description

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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening

Worker Subtype:

Regular

Time Type

Full time

Scheduled Weekly Hours

40

Department

910086 Peds Hematology/Oncology

Work Shift

UR - Day (United States of America)

Range

UR URCD 204 H

Compensation Range

$19.47 - $25.77

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

GENERAL SUMMARY

Physician Support Specialist must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs. Candidate will use eRecord, OnBase, RightFax, as well as distribute mail, run office related errands, and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player and consistently demonstrate ICARE values in each of the major responsibilities.

Essential Functions

• Interacts with patients, families, providers, and other offices on the telephone and asses the call to understand needs, prioritize medical concerns, and obtain responses from providers and follow up with patients.
• Schedules all necessary imaging, tests, outpatient procedures, and manages and reviews incoming referrals for proper scheduling and distribution.
• Works with Administrative Assistant to ensure outpatient clinics are opened and closed appropriately and provides support to outpatient clinics as needed. Works bump and reminder lists effectively, timely, and accurately.
• Assists providers with contacting families to provide test results and provides support for requesting all necessary medical documents for internal and external needs/
• Attends office staff meetings. Provides clerical assistance, including distributing mail, and creating routine and non-routine mail correspondence to families and outside offices. Also scans documents and prepares routine faxes.
  
  

Other duties as assigned. Assists the Medical Office Supervisor, Division Chief and Division Directors in managing continued operations and resolution of issues to maintain effective patient care and operations.

Qualifications

REQUIRED:

• High School Diploma and Minimum of 2 years of relevant experience required;
• or an equivalent combination of education and experience.
• Medical Terminology, experiences with surgical/appointment scheduling software (such as epic), and electronic medical records, preferred.
• Demonstrated customer relations skills.
• Minimum of two years relevant experience required or an equivalent combination of education and experience.
• Strong customer service skills, oral communication and written communication skills are essential.
• Knowledge of eRecord and Microsoft programs are desired.
• The ability to work in a fast-paced, stressful environment, demonstrate efficiency in prioritizing assignments, and the ability to multi-task.
  
  

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Higher Education

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