Veterinary Client Service Representative, MVS

Ethos Veterinary Health; San Antonio (TX); On-site; Full time

Job summary

Join a dynamic veterinary team as a Client Service Representative! This role is perfect for those who love pets and excel in customer service. You'll be the first point of contact, ensuring clients feel valued and informed while assisting with appointments and financial transactions. In a fast-paced environment, your multitasking skills will shine as you navigate various responsibilities with ease. With a commitment to exceptional service, you'll be part of a team that is a pillar of veterinary care in San Antonio. If you're ready to make a difference in the lives of pets and their owners, this is the opportunity for you!

Benefits

401(k) with matching

Health, Dental, and Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life and Disability insurance

Paid Time Off (PTO)

Employee Assistance Program

Professional development and tuition assistance

Uniform stipend

Retirement plan

Qualifications

• Outstanding communication and customer service skills are essential.
• Ability to multitask and adapt to unexpected situations.

Responsibilities

• Educate clients about services and provide support over the phone.
• Coordinate appointments and maintain meticulous records.

Skills

Customer Service Skills

Communication Skills

Multitasking

Adaptability

Job description

Veterinary Client Service Representative

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for MissionVet Specialty & Emergency (MVS)! We’re on the lookout for Client Service Representatives to join our growing team!

MVS is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for San Antonio’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.

About the Role:

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

Responsibilities Include (but not limited to):

1. Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
2. Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
3. Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
4. Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
5. Financial Transactions Oversight: Accurately and efficiently handle payment processing and reconciliation.

Compensation:

• $14 - $16 depending on experience

Schedule:

• Full Time - Multiple shifts
  • 4x10 hour shifts
  • 5x8 hour shifts
    • 4pm-12am
• Weekends may be required.

What We're Looking For:

1. Exceptional First Impressions: The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
2. Adaptability and Multitasking: If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
3. Customer Service Excellence: Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
4. Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply.

Why Choose MissionVet Specialty & Emergency (MVS)!

Our multi-disciplinary hospital was founded in 2012 as a sister hospital of Gulf Coast Veterinary Specialists. Since then, we have grown to become known as a pillar of veterinary emergency and specialty care within San Antonio and South Texas. Our team is comprised of industry leaders, pioneers and board-certified experts who are accelerating the field of veterinary medicine with innovative techniques set to uncompromising standards.

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

We’re looking for individuals who thrive in a fast-paced environment, think on their feet, and excel at multitasking. Your ability to juggle priorities while maintaining a positive attitude will make you a perfect addition to our team!

If you’re ready to combine your love for pets with a career in client service, apply today!