Product Support Manager -- Roadheaders

Sandvik; Redstone Township (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Sandvik is seeking a Product Support Manager to provide technical support both internally and to customers/end users. The role collaborates with factory aftermarket, product management, account management, sales area parts planning and field service teams.

Responsibilities include workforce planning, safety, equipment and operational standards; identifying new product ideas and portfolio extensions; advising on spare/on-site stocking; translating research into marketable products; participating

Qualifications

• Strong ability to collaborate across multiple internal teams (aftermarket, product management, account management, sales planning, field service).
• Experience aligning technical support with customer needs.
• Strategic thinking to influence product direction.

Responsibilities

• Provide technical support to internal teams and external customers/end users.
• Coordinate with factory aftermarket, product management, and field service teams to ensure service quality.
• Oversee workforce planning, safety, equipment, and operational standards in line with Sandvik policies.
• Identify, develop and evaluate new product ideas and portfolio enhancements.
• Participate in New Product Development, trials and customer validation; sponsor and track all phases of the product life cycle.

Skills

Cross-functional collaboration

Product lifecycle management

Job description

The Product Support Manager provides technical support both internally to Sandvik and externally to customers/end users.

This role works closely with factory aftermarket and product management as well as account management, sales area parts planning, and field service with a dedicated field service team and potential product specialist(s) reporting into it.

This role will also oversee workforce planning, safety, equipment, and operational standards in alignment with both customer and Sandvik policies.

Additionally, this role identifies, develops and evaluates new product ideas, enhancements to existing product portfolios or strategic product portfolio extensions, makes spare/on-site support stocking recommendations, and translates research discoveries into usable and marketable products.

Actively participates in New Product Development planning, trialing and customer validation when required

Sponsors, sets priority, plans and tracks all phases of the product life cycle, from inception and throughout operation.