Product Support Specialist (Master) Load & Haul, Any U.S. Location

4684 SMC Region USC; Atlanta (GA); Hybrid; USD 130.000 - 155.000; Vollzeit

Benefits dieser Stelle

Health, dental, & disability insurance

Outstanding 401(k) plan

Professional development

Zusammenfassung

Sandvik Mining is seeking a Product Support Specialist (Master) Load & Haul for any U.S. location.

The role provides expert technical support for underground loaders, haul trucks, BEVs, and automation, acting as the main liaison between customers, Sales Area teams, and Product Lines to resolve complex issues and drive fleet optimization. The position requires a engineering degree or equivalent experience, deep knowledge of underground equipment, and willingness to travel nationwide to support

Qualifikationen

• Bachelor's degree in engineering or related technical discipline or equivalent 4 years experience.
• Strong verbal and written communication skills.
• Proficiency with digital service platforms and equipment monitoring tools.
• Ability to travel within the Sales Area to support customers and business needs.

Aufgaben

• Provide highest-level technical support for underground Load & Haul equipment and diagnose complex issues.
• Improve equipment reliability and fleet performance through data analysis and corrective actions.
• Support sales campaigns with technical presentations and equipment recommendations.
• Develop and deliver technical training programs for service technicians and operators.

Kenntnisse

Verbal communication

Written communication

Data analysis

Travel readiness

Ausbildung

Bachelor's degree in engineering or related technical discipline

Tools

Digital service platforms

Jobbeschreibung

Sandvik Mining Product Support Specialist (Master) Load & Haul

Sandvik Mining is looking for a Product Support Specialist (Master) Load & Haul for any U.S. location. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization & electrification, and sustainability is an integral part of how we do business. We seek bright, curious, & forward-thinking multi-cultural team members who are motivated by serving customers & employees, in future proofing business & thrive in an inclusive learning culture. We offer competitive wages & benefits, strong support for learning & professional development, & opportunities to grow a successful, rewarding career in a diverse, collaborative, & globally connected organization that values innovation, fairness, & long‑term impact.

Business area Mining is a global leading supplier of equipment & tools, parts, service, digital solutions & sustainability-driving technologies for the mining & construction industries. Applications include rock drilling, rock cutting, loading & hauling, tunneling & quarrying.

Job Description Summary The Product Support Specialist - Underground Load & Haul serves as the Sales Area Subject Matter Expert (SME) for underground loading & hauling equipment. The role provides advanced technical support, product application expertise, & operational guidance for Sandvik underground loaders, haul trucks, battery‑electric vehicles (BEVs), automation systems, & related technologies. The specialist acts as the primary technical liaison between customers, Sales Area teams, & Product Lines to resolve complex equipment issues, improve equipment performance & reliability, support new product introductions, & drive customer productivity & fleet optimization initiatives. The position plays a key role in strengthening customer relationships by delivering technical leadership, developing training programs, supporting fleet transitions, & ensuring operational readiness for new technologies & strategic projects across the underground mining industry.

Key Responsibilities

• Advanced Technical Support: Serve as the highest-level technical support resource for underground Load & Haul equipment. Provide expert troubleshooting support for electrical, hydraulic, mechanical, drivetrain, & control system issues. Support major component failures, machine commissioning, corrective campaigns, warranty investigations, & fleet performance improvement initiatives. Assist field service teams & customers with complex diagnostics & root cause investigations.
• Reliability & Performance Optimization: Analyze equipment failures, component life trends, machine health data, & maintenance practices. Develop corrective actions & reliability improvement programs to reduce downtime & total cost of ownership. Support implementation of condition monitoring, predictive maintenance, & digital fleet management solutions. Recommend operational & maintenance improvements that increase machine availability & productivity.
• Sales Support: Provide application expertise during equipment sales campaigns & project evaluations. Assist Account Managers with technical presentations, equipment recommendations, & value-based selling initiatives. Review technical specifications, operating requirements, & equipment configurations to ensure solution alignment with customer needs.
• Training & Capability Development: Develop & deliver technical training programs for underground Load & Haul equipment. Create machine-specific training packages for service technicians, operators, trainers, & customer personnel. Mentor field service personnel & develop technical competency across the Sales Area. Support implementation of global training standards & best practices.
• Product Lifecycle & Project Support: Lead technical readiness activities for new equipment introductions, upgrades, & product launches. Support large customer fleet deployments & project start-ups. Coordinate product phase-in & phase-out activities for Load & Haul products. Work closely with Product Lines to provide field feedback & support continuous product improvement initiatives. Participate in validation testing, pilot programs, & field performance evaluations.
• Collaboration & Knowledge Management: Act as the primary technical interface between the Sales Area, Product Line, Engineering, Reliability, & Customer Support teams. Participate in global Load & Haul expert networks & technical working groups. Collect, document, & communicate customer feedback, technical issues, & product improvement opportunities. Lead technical review meetings focused on reliability, performance, & fleet optimization. Maintain detailed technical reports, recommendations, & service documentation.
• Health, Safety & Environmental Leadership: Lead & promote compliance with all company, customer, & regulatory EHS requirements. Support incident investigations, root cause analysis, corrective actions, & implementation of safety improvements. Champion safe work practices for underground mining equipment maintenance, operation, automation, & battery‑electric technologies. Ensure technical support activities are performed in accordance with applicable safety standards & procedures.

Minimum Qualifications

• Bachelors degree in engineering discipline, heavy equipment technology or other related technical discipline or equivalent 4 years experience.
• Minimum additional 8 years experience with Load & Haul equipment.
• Expertise in diesel technologies.
• Demonstrated expertise in underground loaders (LHDs), haul trucks, & related mining equipment.
• Extensive experience in troubleshooting & maintaining heavy mining equipment.
• Proven experience delivering technical training & coaching programs.
• Strong understanding of underground mining operations & production processes.
• Proficiency with digital service platforms, equipment monitoring tools, & business applications.
• Strong verbal & written communication skills.
• Ability to travel within the Sales Area to support customers & business needs.

Preferred Qualifications

• Exposure to supporting automation, digitalization, & battery‑electric mining technologies.
• Strategic customer relationship management.
• Technical report writing & presentation skills.
• Training & coaching experience.
• Data analysis & performance optimization.

Location

Any U.S. Based location

Travel Requirements / Shift / Hours

Nationwide travel at customer request

Compensation Range

$130,000 to $155,000

Work Authorization

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.)

Benefits

• Health, dental, & disability insurance
• Outstanding 401(k) retirement savings plan
• Professional competence development, training, & career advancement

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [e-mail].

Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.