Mining Equipment Support Lead

Sandvik Group; Carrollton (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Sandvik Group is seeking a Product Support Manager to oversee all aspects of mining equipment support. You will lead a team, coordinate with operations, maintenance, OEMs, and suppliers to maximize uptime and customer satisfaction.

The role requires a Bachelor's in engineering or related field, 7+ years in mining or heavy equipment environments, and strong data analysis, project management and leadership capabilities. Willingness to travel to mine sites as needed.

Qualifications

• Bachelor's degree in Engineering, Business, Heavy Equipment Management, or related field, or equivalent combination of education and experience.
• Minimum of 7 years of experience in mining, heavy equipment, construction, or industrial product support environments, including at least 3 years of leadership or management experience.
• Strong knowledge of surface and/or underground mining equipment, maintenance practices, OEM relationships, and heavy equipment manufacturers such as Caterpillar, Komatsu, Epiroc, Sandvik, or similar.

Responsibilities

• Lead the product support function for mining equipment with team leadership and technical support.
• Develop strategies that improve equipment reliability, availability, utilization, and fleet performance.
• Build strong relationships with operations, maintenance teams, OEMs, suppliers, and service providers.
• Analyze equipment, maintenance, and operational data to identify trends and drive continuous improvement.
• Coordinate warranty claims, technical escalations, component failures, equipment rebuilds, upgrades, and lifecycle management activities.
• Manage product support budgets, service agreements, maintenance contracts, and supplier performance expectations.
• Ensure compliance with safety, regulatory, and environmental requirements while preparing reports for senior management.

Skills

Engineering knowledge

Leadership experience

Data analysis

Project management

Communication skills

Education

Bachelor's degree in Engineering or related field

Tools

Equipment management systems

Maintenance software

Data analysis tools

Job description

Sandvik Group is seeking a Product Support Manager to oversee all aspects of mining equipment support. You will lead a team, coordinate with operations, maintenance, OEMs, and suppliers to maximize uptime and customer satisfaction.

The role requires a Bachelor's in engineering or related field, 7+ years in mining or heavy equipment environments, and strong data analysis, project management and leadership capabilities. Willingness to travel to mine sites as needed.