Product Support Manager

Daimler Truck; Fort Mill (SC); On-site; USD 95,000 - 121,000; Full time

Job summary

A leading company in the automotive industry is hiring for a position focused on the bus aftermarket. Your role will involve advising service partners, maintaining effective communication through CRM, analyzing customer complaints, and collaborating with sales teams. This position offers a competitive salary, flexibility with remote work options, and opportunities for career growth.

Benefits

Annual bonus program

401k company contribution with 6% match

4 weeks paid vacation

Comprehensive healthcare plans

Paid parental leave

Qualifications

• Bachelor’s degree or 8 years of relevant automotive experience required.
• Minimum 5 years of experience in bus aftermarket preferred.
• Prior experience in Bus/Motorcoach industry required.

Responsibilities

• Advise and support service partners on service and maintenance topics.
• Maintain accurate CRM records to ensure effective communication.
• Analyze customer complaints and manage incident processing.

Skills

Communication

Problem Solving

Presentation

Organizational Skills

Education

Bachelor’s degree in a related field

Tools

MS Office

Job description

Employer Industry: Motorcoach Aftermarket Services

Why consider this job opportunity:
- Salary range of $95,000.00 - $121,000.00 USD based on knowledge, skills, and experience
- Annual bonus program and 401k company contribution with a match up to 6%
- Starting at 4 weeks paid vacation and 13+ calendar holidays
- Comprehensive healthcare plans, wellness programs, and paid parental leave
- Opportunities for career advancement and growth within a leading company in the automotive industry
- Flexible remote work options available

What to Expect (Job Responsibilities):
- Advise and support service partners on service, maintenance, and parts topics to drive aftermarket business
- Maintain accurate CRM records and reports to ensure effective communication and tracking
- Analyze customer complaints and manage the processing of incidents and indemnification claims
- Instruct service personnel on service-related topics and develop technical repair solutions
- Collaborate with sales teams to support service-relevant requirements during sales events

What is Required (Qualifications):
- Bachelor’s degree in a related field or 8 years of relevant experience in the automotive industry
- Minimum of 5 years of proven experience in the bus aftermarket
- Prior experience in the Bus / Motorcoach industry is required
- Proficient in MS Office and capable of explaining complex technical products
- Excellent communication, presentation, and organizational skills

How to Stand Out (Preferred Qualifications):
- CDL with P endorsement is a plus (can be obtained during employment)

#Motorcoach #CustomerService #AutomotiveIndustry #RemoteWork #CareerGrowth

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