Product Support Lead, Workspace Editors & AI

Google LLC; New York, Sunnyvale (NY, CA); Híbrido; USD 92.000 - 130.000; Jornada completa

Descripción de la vacante

Google LLC in New York is seeking a Product Support Manager for Google Workspace Editors and AI. You will own end-to-end support for Google Slides core capabilities and Gen AI features, coordinating with Product, Engineering and UX research.

You will lead the Editors Community and Ask Google Help, analyze multi-channel feedback, and shape early product development and roadmaps. The role requires strong data analysis, program management, and the ability to deliver outcomes under tight timelines.

Formación

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in technical project management, program management, product support, management consulting, or a customer-facing role.
• Experience analyzing quantitative and qualitative data (e.g., using spreadsheets, SQL, or business intelligence dashboards) to identify trends and inform business or product decisions.

Responsabilidades

• Lead end-to-end support and launch readiness for Google Slides (core and Gemini AI), aligning with Product, Engineering, and User Experience Research on roadmaps and post-launch triage.
• Manage support operations and Product Expert advocacy for the Workspace Editors Help Community, surfacing bugs, feature requests, and emerging user trends.
• Drive deployment readiness, transcript quality analysis, and personalization for Ask Google Help conversational AI to improve self-service resolution and customer satisfaction.
• Advocate for consumer, enterprise, and education users by synthesizing multi‑channel data and presenting actionable insights to influence product development.
• Collaborate with cross‑functional gUP and workspace stakeholders on projects to improve operational metrics and support workflows.

Conocimientos

Technical project management

Data analysis

Educación

Bachelor's degree or equivalent

Herramientas

SQL

Spreadsheets

Descripción del empleo

Google LLC in New York is seeking a Product Support Manager for Google Workspace Editors and AI. You will own end-to-end support for Google Slides core capabilities and Gen AI features, coordinating with Product, Engineering and UX research.

You will lead the Editors Community and Ask Google Help, analyze multi-channel feedback, and shape early product development and roadmaps. The role requires strong data analysis, program management, and the ability to deliver outcomes under tight timelines.