Product Support Engineer – Escalation & Reliability

DR Power LLP; Wisconsin; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Generac Power Systems, Inc. in Wisconsin seeks a Product Support Engineer to drive root-cause analysis, ECN execution, and life-cycle support across designs.

You will collaborate with Operations, Product Development, and Supply Chain to deliver rapid, reliable engineering solutions and reduce warranty costs. Responsibilities include leading 8D problem solving, supporting BOM accuracy, and implementing permanent corrective actions while advancing design-for-reliability and cost-reduction

Qualifications

• Bachelor's Degree in Engineering or related field.
• 5 years of engineering experience.
• Strong BOM management for ETO/CTO/SEQ products.
• Experience with SAP/Windchill or equivalent PLM/ERP.
• Proven ability to drive corrective actions and prevent recurrence.

Responsibilities

• Provide daily engineering support and root-cause analysis for escalated issues.
• Lead 8D, PCA, and ECN processes across cross-functional teams.
• Collaborate with Product Management, NPD, Compliance, and Supply Chain.
• Identify cost reductions and design-for-reliability improvements.
• Maintain BOM accuracy and support gate reviews.

Skills

BOM management

ECN management

8D problem solving

FPY improvement

Line support

Education

Bachelor's degree in engineering

Tools

SAP

Windchill

ERP proficiency

Job description

Generac Power Systems, Inc. in Wisconsin seeks a Product Support Engineer to drive root-cause analysis, ECN execution, and life-cycle support across designs.

You will collaborate with Operations, Product Development, and Supply Chain to deliver rapid, reliable engineering solutions and reduce warranty costs. Responsibilities include leading 8D problem solving, supporting BOM accuracy, and implementing permanent corrective actions while advancing design-for-reliability and cost-reduction