Kinaxis RapidResponse Support Engineer

AceStack; Warsaw (IN); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in IT Services is seeking a Kinaxis Rapid Response Support Engineer to join their global support team. This remote role involves providing crucial support for Kinaxis solutions, ensuring operational success, and collaborating with various teams to resolve technical issues. Ideal candidates will have a strong technical background and experience in supply chain processes.

Qualifications

• 8-12+ years of overall IT experience.
• 3-5 years of experience in Kinaxis Rapid Response support.
• Strong understanding of supply chain planning concepts.

Responsibilities

• Provide Level 1 and Level 2 application support for Kinaxis Rapid Response users.
• Troubleshoot issues related to configurations, data loads, integrations, and performance.
• Document issues, solutions, workarounds, and create knowledge base articles.

Skills

Troubleshooting

Communication

Interpersonal Skills

Data Analysis

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems

Bachelor’s degree in Supply Chain

Tools

ServiceNow

JIRA

ETL

SQL

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Title: Kinaxis Rapid Response Support Engineer

Location: Warsaw, IN (100% Remote option is available)

Job Type: Long Term Contract

Job Summary: We are seeking a talented and detail-oriented Kinaxis Support Engineer with hands-on experience in Rapid Response to join our global support team. This role is crucial for ensuring the successful operation, maintenance, and support of Kinaxis RapidResponse solutions used by supply chain and operations teams. The ideal candidate will have a strong technical background, good understanding of supply chain processes, and experience in troubleshooting and user support.

Key Responsibilities:

• Provide Level 1 and Level 2 application support for Kinaxis Rapid Response users across the organization.
• Troubleshoot issues related to configurations, data loads, integrations, and performance.
• Collaborate with business users to understand and resolve functional and technical issues.
• Work closely with Kinaxis admins, developers, and vendor support to ensure timely resolution of tickets.
• Maintain and monitor system health, logs, and performance metrics.
• Assist in testing and validation of new enhancements, patches, and upgrades in the RapidResponse environment.
• Document issues, solutions, workarounds, and create knowledge base articles.
• Provide training and support documentation to end-users as needed.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Supply Chain, or a related field.
• Overall IT experience: 8-12+ Years
• Minimum 3-5 years of experience in Kinaxis Rapid Response support or development.
• Strong understanding of supply chain planning concepts (Demand Planning, Supply Planning, Capacity Planning).
• Familiarity with data integration tools and techniques (e.g., ETL, SQL).
• Ability to analyze complex issues and provide effective solutions.
• Excellent communication and interpersonal skills.
• Experience with ticketing systems (e.g., ServiceNow, JIRA) and support processes (ITIL framework is a plus).

Preferred Skills:

• Kinaxis certifications are a plus.
• Knowledge of scripting, automation, or development in RapidResponse.
• Experience in life sciences or manufacturing domain preferred.
• Familiarity with cloud-based systems and data platforms.

To Apply: You may share your resume to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Software Development

Referrals increase your chances of interviewing at AceStack by 2x

Get notified about new Support Engineer jobs in Warsaw, IN.

Don't see what you're looking for? (Technology)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.