Product Support Engineer I — Tech Support & Field Travel

Haemonetics Corp; Las Vegas (NV); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

401(k) with up to 6% employer match

Employee stock purchase plan

Flexible time off

Job summary

Haemonetics Corp in Las Vegas seeks a frontline technical and operational support specialist to assist customers and field staff, document hotline interactions, and follow established troubleshooting scripts.

You will travel for training, participate in on-site installations and shadow senior engineers, work a rotation for after-hours support, and use Oracle and Salesforce for case documentation in a regulated environment.

Qualifications

• Experience in technical or operational customer support.
• Ability to follow structured troubleshooting and escalation procedures.
• Strong documentation accuracy and regulatory compliance.
• Professional customer communication skills.

Responsibilities

• Provide frontline technical and operational support to customers and internal teams.
• Answer and document hotline calls from customers, Product Support, and field staff.
• Follow defined troubleshooting scripts and escalation paths; escalate complex issues.
• Assist with device operation questions and basic maintenance guidance.
• Perform basic service activities such as troubleshooting and coordinating part replacement.
• Use business systems (Oracle and Salesforce) for case documentation and part management.

Skills

Technical customer support

Troubleshooting processes

Documentation accuracy

Professional communication

On-call rotation

Travel for training

After-hours support

Education

Associate degree

Education equivalency

Tools

Oracle

Salesforce

Job description

Haemonetics Corp in Las Vegas seeks a frontline technical and operational support specialist to assist customers and field staff, document hotline interactions, and follow established troubleshooting scripts.

You will travel for training, participate in on-site installations and shadow senior engineers, work a rotation for after-hours support, and use Oracle and Salesforce for case documentation in a regulated environment.