Product Support Engineer I — Tech Hotline & Field Support

Haemonetics Corp; Albuquerque (NM); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

401(k) with match

Tuition reimbursement

Paid time off

Health benefits

Job summary

Haemonetics Corp is seeking a frontline technical and operations support specialist in Albuquerque, NM. You will handle hotline calls, document issues, and follow troubleshooting scripts while coordinating with senior engineers for complex cases.

Travel for training and field shadowing is required, with after-hours on-call rotation possible. The role emphasizes regulatory compliance and precise documentation, supporting cross-functional projects as needed.

Qualifications

• 1-2 years of technical, customer support, or field service experience.
• Associate's degree or equivalent in a technical field.
• Experience in a technical or operational customer support environment.
• Willingness to travel for training and field shadowing.

Responsibilities

• Provide frontline technical and operational support to customers and internal teams.
• Answer and document hotline calls from customers, Product Support, and field staff.
• Follow defined troubleshooting scripts and escalation paths.
• Escalate complex or unresolved issues to senior Product Support Engineers or internal teams.
• Provide after-hours hotline support on a rotational basis.
• Participate in on-site installations, preventive maintenance, or repair activities.

Skills

Technical support

Customer service

Troubleshooting

Documentation

Regulatory compliance

Communication

On-call rotation

Education

Associate's degree or equivalent experience

Tools

Oracle

Salesforce

Job description

Haemonetics Corp is seeking a frontline technical and operations support specialist in Albuquerque, NM. You will handle hotline calls, document issues, and follow troubleshooting scripts while coordinating with senior engineers for complex cases.

Travel for training and field shadowing is required, with after-hours on-call rotation possible. The role emphasizes regulatory compliance and precise documentation, supporting cross-functional projects as needed.