Junior Product Support Engineer - Medical Devices

Haemonetics Corp; Denver (CO); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Flexible time off

Vacation leave

Paid sick time

Holidays

Parental leave

Tuition reimbursement

Health benefits

Job summary

Haemonetics Corp is seeking a customer-facing technical support professional in Denver. You will provide frontline technical and operational support to customers and internal teams, document hotline calls, and follow established troubleshooting scripts with escalation as needed.

You will assist with device operation questions, coordinate part replacement, and use Oracle/Salesforce for case management. Travel for training and field shadowing is required, with after-hours support on a rotating

Qualifications

• 1-2 years of technical, customer support, or field service experience.
• Associate's degree required; education equivalency allows substitution.
• Experience in a technical or operational customer support environment is preferred.

Responsibilities

• Provide frontline technical and operational support to customers and internal teams.
• Answer and document hotline calls from customers, Product Support, and field staff.
• Follow defined troubleshooting scripts and escalation paths.
• Escalate complex or unresolved issues to senior Product Support Engineers or internal teams.
• Provide assistance with device operation questions and basic maintenance guidance.
• Perform basic service activities such as troubleshooting and coordinating part replacement.
• Support parts and tool tracking, including basic part ordering and returns under guidance.
• Use Oracle and Salesforce for case documentation and part management.
• Participate in Level I hotline coverage during normal business hours.
• Provide after-hours hotline support on a rotational basis.
• Participate in clinical and product training; travel required.
• Participate in on-site installations, preventive maintenance, or repair activities.

Skills

Technical support

Troubleshooting

Documentation

Communication

On-call rotation

Travel

Education

Associate's degree

Tools

Oracle

Salesforce

Job description

Haemonetics Corp is seeking a customer-facing technical support professional in Denver. You will provide frontline technical and operational support to customers and internal teams, document hotline calls, and follow established troubleshooting scripts with escalation as needed.

You will assist with device operation questions, coordinate part replacement, and use Oracle/Salesforce for case management. Travel for training and field shadowing is required, with after-hours support on a rotating