Product Support Engineer

Veeco Instruments Inc.; New Jersey; On-site; USD 83,000 - 105,000; Full time

Benefits offered by this job

401(k) with Company Match

Holiday, Vacation, and Sick Time

Flexible Spending Accounts (FSA)

Life and Accident Insurance

Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco Instruments Inc. is seeking a Product Support Engineer for Ion Beam New Product Introduction to support new product development and launches from a Service readiness perspective.

The role focuses on Veeco’s Ion Beam Systems and Sources, working as a liaison between the factory, field service, and customers during development, installation, and early adoption. Travel is expected domestically and internationally.

Qualifications

• Bachelor’s degree in a technical field and a minimum of 5 years of experience in Technical Support, Field Service, Product Support, or related roles.
• Strong technical background in semiconductor equipment, ion beam systems, vacuum systems, and related processes.

Responsibilities

• Represent Service requirements throughout the product lifecycle for new product development and NPI.
• Coordinate with cross-functional teams to introduce new products and service solutions.
• Develop expertise in Veeco Ion Beam Systems and Sources and ensure field readiness and launch deliverables.
• Translate engineering and manufacturing knowledge into practical service execution, including documentation and training.
• Deliver or support training for Field Service Engineers and customers during installations and early product adoption.

Skills

Ion Beam Systems

Technical Support

Cross-functional Collaboration

Documentation

Education

Bachelor’s degree in a technical field

Tools

Vacuum-based equipment

Ion beam technology

Semiconductor equipment

Job description

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About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers .

Veeco is seeking a Product Support Engineer, Ion Beam New Product Introduction, to support new product development and new product introduction launches from a Service readiness perspective. This role will focus on Veeco’s Ion Beam Systems and Sources portfolio, including ion beam deposition, ion beam sputtering, etch, and source technologies used in advanced thin-film, data storage, MEMS, optical coating, and other precision manufacturing applications.

The Product Support Engineer will serve as a key technical liaison between the factory, field service organization, and customers during Ion Beam product development, launch preparation, installation, and early field adoption. This position is responsible for helping translate Ion Beam system and source knowledge from design, development, and manufacturing into practical service execution, including technical documentation, training, launch deliverables, field support readiness, and escalation resolution.

Responsibilities

• Support new product development and new product introduction activities by representing Service requirements throughout the product lifecycle.
• Work with cross-functional project teams to introduce new products, technologies, and service solutions.
• Develop working expertise in Veeco Ion Beam Systems and Sources, including deposition, sputtering, etch, ion source operation, vacuum-based process environments, and related subsystem interactions.
• Contribute to product design-for-service reviews to help ensure new systems are installable, maintainable, supportable, and ready for field deployment.
• Own, coordinate, or support Service Product Life Cycle deliverables required for product launch readiness.
• Verify that Service-related NPI deliverables are completed prior to launch, including documentation, training, procedures, service plans, installation readiness, and field support requirements.
• Transfer knowledge from Engineering, Manufacturing, and Development teams to Technical Support, Field Service, Training, Documentation, and customer-facing service teams.
• Develop product and application expertise at the Ion Beam system, subsystem, source, and component level.
• Develop, review, and improve technical documentation, service procedures, training material, and field support content.
• Deliver or support technical training for Field Service Engineers, Technical Support teams, customers, and other service personnel.
• Support system installations, field readiness activities, service escalations, and other customer-facing technical support efforts.
• Provide on-the-job training and launch support to Field Service Engineers during installations, upgrades, troubleshooting, and early product adoption.
• Coordinate factory and field resources in response to technical issues, field support requests, customer escalations, and launch-related challenges.
• Establish timelines, track deliverables, identify risks, and help ensure Service launch readiness tasks are completed on schedule.
• Provide supplemental after-hours technical support when required to support customers, field personnel, critical escalations, or launch activities.
• Travel domestically and internationally to support new product installations, customer engagements, factory readiness, field training, and technical escalations.

Qualifications

• Bachelor’s degree in a technical field and a minimum of 5 years of experience in Technical Support, Field Service, Product Support, Engineering Support, semiconductor equipment, vacuum-based equipment, ion beam technology, technical manufacturing, or a related. An equivalent combination of education and experience will be considered.
• Strong technical background in semiconductor equipment, ion beam systems, vacuum systems, thin-film deposition, etch, sputtering, capital equipment, or complex electromechanical systems.

Knowledge, Skills, and Abilities

• Strong technical aptitude with the ability to quickly develop system-level and subsystem-level knowledge of Ion Beam platforms, source technologies, vacuum environments, and related process applications.
• Ability to bridge communication between Engineering, Manufacturing, Service, Field Support, and customers.
• Strong understanding of field service needs, customer support expectations, and launch readiness requirements.
• Ability to identify Service risks during product development and drive actions to reduce launch and support issues.
• Comfortable working in both factory and customer-site environments.
• Strong problem-solving skills with the ability to lead technical issue resolution through collaboration and data-driven decision-making.
• Ability to create clear, practical, and field-ready documentation and training content.

Salary and Benefits

The expected salary range for this position is $82,734.00 -$104,796.00, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.