Product Support Engineer (Entry-Level)

ST Engineering MRAS; Middle River (MD); On-site; USD 64,400 - 95,800; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Health Flexible Spending Accounts

Free on-site gym

Immediate 401(k) vesting

Educational assistance

Life insurance

Paid time off

Job summary

ST Engineering MRAS in Middle River, Maryland, is seeking a Product Support Engineer to provide technical support for nacelle components. This role involves managing hardware issues, participating in product improvement initiatives, and collaborating closely with repair engineering and publication teams. The ideal candidate has a Bachelor's in Mechanical or Aerospace Engineering and experience in the aviation industry. Benefits include comprehensive medical coverage, educational assistance, and a free on-site gym. Salary range is estimated between $64,400 and $95,800 yearly.

Qualifications

• Three or more years of experience in engineering or technical customer support preferred.
• U.S. Person status or authorized government status required.
• Availability for on-call technical support.

Responsibilities

• Provide timely technical support for hardware repair and maintenance.
• Comprehend data from maintenance manuals and specifications.
• Monitor in-service problems and product reliability.

Skills

Technical support skills

Problem-solving

Interpersonal skills

Project management

Communication skills

Education

Bachelor’s Degree in Mechanical or Aerospace Engineering

Job description

Overview

The Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems’ (MRAS) nacelle components, ensuring customer operational success and product safety of flight. The role offers an opportunity to develop technical writing, communication, and technical support skills while owning hardware for current and next‑generation products.

Responsibilities

• Provide timely technical support for repair, maintenance, and operation of hardware to customers, with guidance from senior PSE resources.
• Comprehend and synthesize data from maintenance manuals, engineering drawings, and specifications to respond to customer technical inquiries.
• Monitor in‑service problems and product reliability to meet program reliability requirements.
• Participate in teams addressing in‑service problems, continuous product improvement, and organizational initiatives.
• Obtain hardware damage details from customers and collaborate with Repair Engineering to generate structural repairs for field damage cases.
• Engage in Root Cause and Corrective Action investigations for events on fielded hardware.
• Collaborate with Technical Publications Team to ensure accuracy and completeness of technical publications.
• Present technical data to internal and external stakeholders, including at reviews or conferences.
• Ensure proper documentation of technical data generated for assigned projects, consistent with engineering and aviation industry policies.

Qualifications

• Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university.
• Availability to participate in a rotating on‑call PSE roster for after‑hours, weekend, and holiday technical support for customer aircraft‑on‑ground emergencies.
• International and domestic travel (typically <5% of total work time) to support customer visits, technical conferences, and investigations.
• U.S. Person status or authorized government status, as required for access to export‑controlled technology.

Desired Characteristics

• Three or more years of experience in engineering and/or technical customer support with knowledge of nacelle hardware, aviation industry, and engineering technology tools is preferred.
• Demonstrated ability to analyze and resolve problems.
• Strong oral and written communication skills.
• Strong interpersonal, leadership, and team‑building skills.
• Effective project management and problem‑identification skills.
• Ability to develop and execute plans with a sense of urgency.
• Proven analytical and organizational ability.

Benefits

• Medical, Dental, and Vision coverage starting from the first day of employment.
• Health Flexible Spending Accounts.
• Free on‑site gym with weekly fitness classes.
• Immediate 401(k) vesting.
• Educational assistance.
• Life insurance.
• Paid time off (Permissive for exempt staff).

Estimate salary range for this role: $64,400 to $95,800 per year. Base salary is only one component of our competitive Total Rewards package.

As part of our commitment to maintaining a safe and secure workplace, successful completion of a background check and drug screening is a mandatory condition for employment. All offers of employment are contingent upon satisfactory results from these screenings.

ST Engineering is deeply committed to building a workplace community where inclusion is valued, and everyone feels welcomed. We’re proud to consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, family status, marital status, sexual orientation, national origin, disability, age, or veteran status, or any other legally protected grounds.

ST Engineering is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Strategies team.