Product Support Engineer

advantestcareers; Lake Forest (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Advantest Test Solutions, Inc. in Lake Forest, CA is seeking a Product Support Engineer to act as the resident product specialist and resolve equipment field issues.

The role requires strong analytical and communication skills, with travel to customer locations for repair and installation. The ideal candidate has a Bachelor’s in Electrical or Mechanical Engineering (or equivalent) and 5+ years of related experience, with proficiency in test equipment and systems.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering or equivalent.
• Minimum 5+ years of related work experience or a master’s degree.
• Excellent analytical and problem-solving skills.
• Proficiency with test and measurement equipment and systems.
• Willingness to travel domestically and internationally (10%–60%).

Responsibilities

• Provide technical resolution for equipment field issues.
• Serve as technical liaison for customers and internal teams.
• Monitor field performance and develop analytics.
• Mentor Field Service Group personnel and support training.
• Troubleshoot, diagnose, and determine root causes.
• Travel to customer sites for repairs, installation, and support.
• Develop end-user documentation and training materials.
• Write and execute test plans for system diagnostics.
• Collaborate across departments to deliver projects.

Skills

Analytical skills

Electrical engineering

Mechanical assembly

Troubleshooting

Test equipment

Networking

Travel willingness

Communication

Education

Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience

Job description

Product Support Engineer

Advantest is the world’s largest provider of Automatic Test Equipment (ATE) to the semiconductor industry. For seven decades, Advantest has led the way in developing new and innovative test and handling solutions for the global electronics industry. Advantest Test Solutions, Inc (ATS) is a subsidiary of Advantest America located in Lake Forest, CA and is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn-in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world.

ATS is looking for a Product Support Engineer to join our team. The ideal candidate would serve as the resident product specialist within the Product Support organization to assure technical resolution of equipment field issues, as well as technical resource for internal and external customers. We are looking for passionate individuals with good analytical and communication skills that seek an opportunity to grow their career. Willingness and ability to travel overseas is a must.

Essential Duties & Responsibilities:

• Applies established standards, processes, procedures to provide support services for ATS’ line of Test Systems.
• Serves as technical liaison for customers, suppliers, application users and other technical and support personnel.
• Regularly monitors field performance activity and develops analytics commensurate with business needs.
• Mentors and supports Field Service Group personnel as required with a focus on maximizing their abilities and work environment.
• Able to troubleshoot and define diagnostic parameters to programmatically determine root cause.
• Travel to customer locations to perform technical functions including repair, troubleshooting and system installation, as required. Author incident reports as needed commensurate with technical repairs.
• Develop end user documentation in support of application of products.
• Develop and provide technical training to internal staff members including on-site field service engineers.
• Write and execute test plans for system level component diagnostics.
• Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
• Effectively incorporate field data from customers into prioritization of work.

• Manage project assignments with a focus on delivering high caliber results in a timely fashion.
• Maintain an understanding of high priority engineering projects; be prepared to contribute as needed to priority projects.
• Perform other duties as assigned.

Requirements, Education & Skills:

• Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience.
• Minimum of 5+ years of related work experience or a master’s degree.
• Must possess excellent analytical skills.
• Proficient with Mechanical Assembly, Electrical wiring, and Troubleshooting.
• Strong technical experience with test and measurement equipment, electrical or automation systems.
• In depth knowledge of industrial computer systems, network architectures, and the demonstrated the ability to diagnose and rectify anomalies in these systems.
• Domestic and International business travel is a requirement of this position, as needed to support the customer (10% - 60%) and depending on the equipment support schedule. This could mean short notice and long periods at a time.
• This is an on-site role in our Lake Forest, CA office.
• Fluency in an international language, Mandarin/Korean are