Product Support Engineer

M9 Solutions; Corridor North (MD); On-site; USD 60,000 - 180,000; Full time

Job summary

M9 Solutions is seeking a Product Support Engineer to support a government contract in Annapolis Junction, MD. The role requires an active TS/SCI clearance and on-site work.

You will work with engineers to troubleshoot Java apps, manage Linux and Windows environments, and help maintain system reliability under government standards. The position involves documenting client requirements, performing testing of releases, and ensuring disaster recovery capabilities.

Qualifications

• Active TS/SCI with Full Scope Polygraph clearance.
• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Software Engineering, or closely related field.
• 5+ years in a client-facing role as a system integrator, system administrator, or system engineer.

Responsibilities

• Install, update, configure, administer, troubleshoot, and monitor Linux/Windows VMs running Java apps.
• Collaborate with software engineers to fix bugs and support deployments.
• Test new software releases for production readiness.
• Implement configuration management aligned with the client.
• Perform on-site backup and disaster recovery operations.
• Document and relay client requirements clearly.

Skills

Active TS/SCI clearance

Linux

Java

Bash scripting

SQL queries

Web servers (Jetty/Apache/IIS)

PKI/certificates

Networking basics

Education

Bachelor's degree in CS/CE/IT or related

Tools

Jetty

Apache

IIS

MySQL

MSSQL

Job description

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.

M9 Solutions is seeking a Product Support Engineer to work on-site in support of a government contract for a client located in Annapolis Junction, MD. An active TS/SCI with Full Scope Polygraph clearance is required.

Responsibilities

• Install, update, configure, administer, troubleshoot, and monitor multiple Linux and Windows virtual machines running open-source and custom Java applications.
• Work directly with software engineers who develop and design the products as needed to fix product bugs or other issues that may need additional support.
• Test and evaluate new software releases for suitability prior to deploying them in a production environment.
• Implement and manage configuration management practices that align with the client's enterprise.
• Perform on-site backup and recovery operations to include disaster recovery.
• Provide direct knowledge of client requirements and ensure that all requirements are documented and relayed correctly.
• Collaborate with engineers and software developers to vet design solutions and ensure the compatibility of system components with the client's environment.
• Conduct advanced technical troubleshooting to determine what component is failing.
• Create and maintain Standard Operating Procedures for uncommon or recurring issues.
• Provide weekly status reports on project status, schedule, and issues encountered.

Required Skills and Qualifications

• Active TS/SCI with Full Scope Polygraph clearance.
• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, Information Systems, Computer Information Systems, Software Engineering, or a closely related technical field.
• Five (5) years of relevant work experience in a client-facing role as a system integrator, system administrator, or system engineer.
• Ability to read and diagnose issues from log files and system errors.
• Strong troubleshooting skills.
• Experience administering and troubleshooting Java Applications.
• Knowledgeable and comfortable with the Linux Command Line (Bash).
• Bash Scripting.
• Able to read JavaScript.
• Able to execute entry-level SQL Queries with MySQL or MSSQL.
• Experience installing, configuring, or maintaining web servers like Jetty, Apache, or IIS.
• Clear understanding of networking, sockets, and web methods.
• Strong understanding of PKI, certificates, and key management.

Full-Time Employee Compensation

• M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
• M9 Benefits -https://m9solutions.com/why-join-m9/#our-benefits

Salary Range: $60,000 — $180,000 USD

M9 Solutions, LLC (M9) is a Federal sub-contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at [e-mail] or 703-936-0880.

M9 Solutions is a proud participant in the Virginia Values Veterans (V3) program and supports the Military Medics and Corpsmen (MMAC) initiative, demonstrating our commitment to hiring and supporting veterans, transitioning service members, military spouses, and dependents.

With 15+ years of proven delivery and growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and valuediverse perspectives in driving the vision of the company.