Product Support Analyst III

TEKsystems; Austin (TX); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

TEKsystems is seeking a Content Analyst to support emerging digital products and programs during critical launch and growth phases. You will help identify trends, review content, investigate user issues, document processes, and collaborate with cross-functional teams to improve customer and operational experiences.

This contract role is based in Austin, TX, with a pay range of $38.00-$40.00 per hour. The role requires a Bachelor's degree and 2+ years of related experience, strong analytical

Qualifications

• Bachelor's degree required
• 2+ years of experience in content analysis, customer support, operations, trust & safety, content moderation, or a related field
• Strong written and verbal communication skills
• Excellent documentation and process-writing abilities
• Analytical mindset with the ability to identify trends and recurring issues
• Comfortable working in an evolving environment with changing priorities
• Ability to work independently and make decisions with limited guidance
• Experience collaborating with cross-functional teams

Responsibilities

• Analyze content, user feedback, and operational trends to identify emerging issues and opportunities
• Investigate escalated customer or platform-related concerns and document findings
• Review content and accounts for policy compliance when required
• Identify patterns and communicate actionable insights to internal stakeholders
• Create and maintain internal documentation, workflows, and knowledge base articles
• Support process improvements and operational readiness for new initiatives
• Collaborate with product, operations, and support teams to resolve issues efficiently
• Assist with building and refining content review and escalation processes
• Maintain high accuracy while working across multiple projects and priorities

Skills

Content analysis

Customer support

Operations

Trust & Safety

Content moderation

Cross-functional collaboration

Documentation

Education

Bachelor's degree

Job description

Content AnalystOverview

We are seeking a Content Analyst to support emerging digital products and programs during critical launch and growth phases. In this role, you will help identify trends, review content, investigate user issues, document processes, and collaborate with cross-functional teams to improve customer and operational experiences.

This is a fast-paced environment where priorities can shift quickly, requiring strong analytical skills, sound judgment, and the ability to work independently with limited direction.

Responsibilities

• Analyze content, user feedback, and operational trends to identify emerging issues and opportunities
• Investigate escalated customer or platform-related concerns and document findings
• Review content and accounts for policy compliance when required
• Identify patterns and communicate actionable insights to internal stakeholders
• Create and maintain internal documentation, workflows, and knowledge base articles
• Support process improvements and operational readiness for new initiatives
• Collaborate with product, operations, and support teams to resolve issues efficiently
• Assist with building and refining content review and escalation processes
• Maintain high accuracy while working across multiple projects and priorities

Required Qualifications

• Bachelor's degree required
• 2+ years of experience in content analysis, customer support, operations, trust & safety, content moderation, or a related field
• Strong written and verbal communication skills
• Excellent documentation and process-writing abilities
• Analytical mindset with the ability to identify trends and recurring issues
• Comfortable working in an evolving environment with changing priorities
• Ability to work independently and make decisions with limited guidance
• Experience collaborating with cross-functional teams

Preferred Qualifications

• Experience with content moderation, trust & safety, policy enforcement, or integrity review
• Knowledge base authoring or process documentation experience
• Experience supporting new products, launches, or rapidly changing environments
• Familiarity with ticketing systems, workflow management tools, or support platforms
• Experience with AI tools, generative AI platforms, or AI-assisted content review processes
• Understanding of how AI impacts content quality, moderation, and user experience

Ideal Candidate

The ideal candidate is curious, detail-oriented, and comfortable navigating ambiguity. They can recognize patterns from limited information, communicate findings clearly, and help build scalable processes from the ground up. Experience working with AI-powered tools or supporting AI-related workflows is considered a strong plus.

Schedule

• Must be available to support a flexible shift-based schedule, including evenings and weekends as needed.

Employment Type

• 12-Month Contract (with potential for extension)

Benefits

Eligible contractors may have access to medical, dental, vision, retirement savings plans, paid sick leave, and other benefit offerings, subject to plan eligibility requirements.

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $38.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Oct 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.