Product Success Lead — Growth & Strategy

Biorce; Austin (TX); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Biorce is a Healthtech front-runner using AI to accelerate drug development. The Product Success Lead will build and scale a client-facing team, own strategic accounts, and partner with Product and Engineering to shape roadmaps.

The role requires energy, strategic thinking, and a track record in health-tech or CRO settings. The role blends hands-on work with leadership across a distributed team across the US and Europe, offering a fast-paced startup environment and opportunities to drive

Qualifications

• 6+ years in customer success, implementation, clinical operations, consulting or similar client-facing roles.
• 2+ years leading or mentoring a team (direct people management preferred).
• Experience working with pharma, biotech, CROs, or clinical tech solutions.
• Clinical literacy: understanding of protocols, ICFs, IBs, SAPs is a major plus.
• Leadership: track record of hiring, coaching, and developing client-facing talent.
• Strategic thinking: ability to move between hands-on account work and higher-level planning.
• Excellent presentation skills in English; additional European languages are a plus.
• Analytical mindset: data-driven approach to account health, team performance, and roadmap prioritization.
• Adaptability: comfortable building processes in a fast-growing startup.

Responsibilities

• Build the team — hire, onboard, and develop Product Success Managers; set goals and provide coaching.
• Define operating rhythm — account allocation, escalation paths, QBR cadence, health scoring, reporting.
• Own flagship/complex accounts; manage executive relationships at renewals or expansions.
• Shape team strategy with Head of Product Management; define priorities, structure, and metrics.
• Voice of the customer — turn feedback into structured signals for product roadmap.
• Cross-functional partnership with Commercial, Engineering, and Product to align on roadmaps and handoffs.

Job description

Biorce is a Healthtech front-runner using AI to accelerate drug development. The Product Success Lead will build and scale a client-facing team, own strategic accounts, and partner with Product and Engineering to shape roadmaps.

The role requires energy, strategic thinking, and a track record in health-tech or CRO settings. The role blends hands-on work with leadership across a distributed team across the US and Europe, offering a fast-paced startup environment and opportunities to drive