Product Strategy & Portfolio Lead (Hybrid)

FedEx; Collierville (TN); Hybrid; USD 84.000 - 138.000; Vollzeit

Zusammenfassung

FedEx is seeking a digitally focused professional to plan and execute product strategy, analytics, and customer engagement initiatives across its portfolio. You will partner with cross-functional teams to deliver market-leading, customer-centric products and programs.

Candidates should have a strong business and customer needs understanding, solid analytical skills, and the ability to drive continuous improvement through technology and product knowledge.

Qualifikationen

• Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.
• Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
• Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
• Technical acumen.
• Strong collaboration, communications and analytical skills.

Aufgaben

• Own portfolio operations and reporting, including customer and internal performance reporting, KPI governance, SOPs and workflows, contracting and billing processes, operational readiness, and continuous improvement.
• Own customer-facing service reporting, including recurring reports, reporting requirements, delivery standards, data quality, and coordination of customer-specific reporting needs.
• Own internal portfolio reporting, KPIs, dashboards, and performance visibility.
• Identify and resolve recurring operational issues, manual workarounds, and process gaps.
• Identify and resolve operational issues, reporting gaps, and process breakdowns.
• Establish reporting and operational governance, including standards, definitions, controls, and repeatable processes.
• Coordinate contracting, billing, operational readiness, and related portfolio processes.
• Partner across Operations, Product, IT/Data, Analytics, Finance, and Ops, Customer Experience teams to improve M&I service delivery and reporting capabilities.

Kenntnisse

Market research

Product analysis

Cross-functional collaboration

Analytical skills

Technical acumen

Customer experience

Ausbildung

Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline

Jobbeschreibung

FedEx is seeking a digitally focused professional to plan and execute product strategy, analytics, and customer engagement initiatives across its portfolio. You will partner with cross-functional teams to deliver market-leading, customer-centric products and programs.

Candidates should have a strong business and customer needs understanding, solid analytical skills, and the ability to drive continuous improvement through technology and product knowledge.