Digital Marketing & Product Strategy Lead

FedEx; Los Angeles (CA); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Federal Express Corporation seeks a senior professional to plan and execute digital product strategy, technology development, and customer engagement initiatives for our broad service portfolio.

You will lead cross-functional teams to define market-leading products, own portfolio reporting, KPIs, and SOPs, driving continuous improvement through data-driven analysis. This hybrid role requires strong collaboration and analytical prowess.

Qualifications

• Bachelor's degree or equivalent experience in marketing, finance, CS, engineering or related business discipline.
• Five (5) years experience in a digital marketing or digital product management environment.
• Advanced degrees may offset experience; a related Master’s equals two years.
• Strong ability to understand business and customer needs; technical acumen.

Responsibilities

• Own portfolio operations and reporting, including KPI governance and SOPs.
• Own customer-facing service reporting and internal portfolio reporting (dashboards, KPIs).
• Identify and resolve recurring operational issues, gaps, and manual workarounds.
• Establish governance, standards, controls, and repeatable processes.
• Coordinate contracting, billing, and readiness across portfolio processes.
• Collaborate with Operations, Product, IT/Data, Analytics, Finance, and CX teams to improve service delivery.

Skills

Digital product management

Market and competitive analysis

Cross-functional collaboration

Data-driven decision making

Customer experience

Education

Bachelor's Degree/equivalent in marketing, finance, computer science, engineering or related business discipline

Job description

Federal Express Corporation seeks a senior professional to plan and execute digital product strategy, technology development, and customer engagement initiatives for our broad service portfolio.

You will lead cross-functional teams to define market-leading products, own portfolio reporting, KPIs, and SOPs, driving continuous improvement through data-driven analysis. This hybrid role requires strong collaboration and analytical prowess.