Product Store Customer Service Specialist

Melaleuca: The Wellness Company; Idaho Falls (ID); On-site; USD 26,000 - 37,000; Full time

Job summary

Melaleuca: The Wellness Company seeks a customer-focused Retail Associate to deliver World-Class service, minimize checkout waits, and maintain a clean, in-stock store. You will understand Melaleuca products and articulate benefits to customers.

Responsibilities include assembling displays, checking inventory, answering inquiries, upselling, logging orders, processing over-the-counter sales, and assisting with cash reconciliation and security routines.

Qualifications

• Thorough knowledge of company policies and procedures.
• 10 key by touch and 40 wpm typing are required.
• Detail-oriented with strong organizational skills.
• Ability to analyze problems and create solutions.
• Ability to work independently and follow through on projects.
• Strong written and verbal communication skills.
• Ability to lift 40 lbs and stand for long shifts.
• Ability to maintain confidentiality of sensitive areas.

Responsibilities

• Assembles and displays product specials and graphics.
• Ensures stock levels by ordering and stocking items.
• Answers customer inquiries with knowledgeable assistance.
• Suggests additional products and upselling opportunities.
• Logs orders accurately and courteously.
• Fills over-the-counter orders accurately.
• Maintains a clean, professional store atmosphere.
• Assists with cash reconciliation and tills balancing.
• Follows opening and closing security routines.

Skills

10 key by touch

40 wpm typing

Written and verbal communication

Customer relations

Problem solving

Detail oriented

Inventory awareness

Ability to lift 40 lbs

Stamina (standing)

Tools

Accounts receivable software

Job description

Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.

Responsibilities

Essential

• Assembles and displays product specials and graphics in a pleasing professional presentation
• Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
• Answers customer inquiries and questions with knowledgeable and professional assistance
• Provides suggested sales by recommending additional products or tools (i.e., books, tapes, specials, etc.).
• Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
• Fills accurately over-the-counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
• Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
• Assists Coordinator with Cash Reconciliation, and balancing the tills each day.
• Follows proper opening and closing physical security routines.

Additional

• Performs other duties as assigned or needed

Qualifications

Essential

• Thorough knowledge of company policies, procedures, and the company marketing plan.
• 10 key by touch.
• 40 wpm typing.
• Detailed work and organizational skills.
• Ability to analyze problems and create solutions.
• Ability to work independently and professionally and follow through on projects.
• Ability to prioritize and organize
• Ability to maintain confidentiality of sensitive areas.
• Written and verbal communication skills.
• Ability to work under stress.
• Standing for duration of shift.
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
• Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.
• Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
• Visually read reports, computer screen, bottles, products, batch numbers, etc.
• Computerized accounts receivable experience.
• Good math skills (add, subtract, multiply, and divide).
• Strong customer relation skills for conflict situations.
• Ability to lift a minimum of 40 lbs.
• Pulling, stretching, bending, and lifting for duration of shift.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.

Additional

• Ability to climb stairs.
• Word processing, graphics and spreadsheet skills.
• Ability to lift 40 lbs.
• Work overtime as needed