Product Store Customer Service Specialist

Ultipro; Idaho Falls (ID); On-site; USD 16,000 - 23,000; Full time

Job summary

Ultipro in Idaho Falls is seeking a Retail Store Associate to provide world-class customer service, ensure minimal checkout wait times, and maintain a clean, in-stock store environment.

You will display product specials, stock shelves, assist customers, and process orders. A basic understanding of Melaleuca products helps explain benefits and upsell at the point of sale.

Qualifications

• Strong customer service skills and ability to upsell at point of sale.
• Ability to type 40 wpm and perform 10-key by touch.
• Knowledge of store policies and security procedures.

Responsibilities

• Provide world-class customer service to customers and employees.
• Keep checkout area efficient with minimal wait times.
• Assemble and display product specials and graphics in a professional presentation.
• Stock shelves and maintain in-stock levels; place orders as needed.
• Log orders accurately and balance tills with the coordinator.
• Handle over-the-counter orders and assist customers with product information.

Skills

Customer Service

Sales Techniques

Communication

Problem Solving

Attention to Detail

Time Management

Teamwork

Confidentiality

Physical Endurance

Cash Handling

Tools

POS System

Inventory Management

Job description

Job Details

Posting Details

• Posted on September 14, 2026

Locations

Retail Store Idaho Falls, ID 83402, USA

• On-site
• Rate : $14.40 USD per hour
• Customer Service
• Full-Time
• Requisition #: STORE004696

Description

Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.

Responsibilities:

Essential

• Assembles and displays product specials and graphics in a pleasing professional presentation
• Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary
• Answers customer inquiries and questions with knowledgeable and professional assistance
• Provides suggested sales by recommending additional products or tools (i.e., books, tapes, specials, etc.).
• Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.
• Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.
• Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product
• Assists Coordinator with Cash Reconciliation, and balancing the tills each day.
• Follows proper opening and closing physical security routines.

Additional

• Performs other duties as assigned or needed

Qualifications:

Essential

• Thorough knowledge of company policies, procedures, and the company marketing plan.
• 10 key by touch.
• 40 wpm typing.
• Detailed work and organizational skills.
• Ability to analyze problems and create solutions.
• Ability to work independently and professionally and follow through on projects.
• Ability to prioritize and organize
• Ability to maintain confidentiality of sensitive areas.
• Written and verbal communication skills.
• Ability to work under stress.
• Standing for duration of shift.
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
• Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.
• Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
• Visually read reports, computer screen, bottles, products, batch numbers, etc.
• Computerized accounts receivable experience.
• Good math skills (add, subtract, multiply, and divide).
• Strong customer relation skills for conflict situations.
• Ability to lift a minimum of 40 lbs.
• Pulling, stretching, bending, and lifting for duration of shift.
• Ability to perform the essential duties and responsibilities with efficiency and accuracy.

Additional

• Ability to climb stairs.
• Word processing, graphics and spreadsheet skills.
• Ability to lift 40 lbs.
• Work overtime as needed

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.