Product Specialist - Rentals

Bilt; New York (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

Bilt is seeking a Product Specialist for the Rentals pod, focused on resident rent payment and housing platform excellence. You will collaborate with Product, Engineering, Design, Operations, and Support to ensure features are thoughtfully designed and maintained through tight feedback loops with residents and multifamily partners.

You will own end-to-end testing, quantify adoption and payment metrics, and translate insights into actionable improvements while building AI-driven testing and

Qualifications

• 2+ years of experience in a product role—product operations, product analytics, QA, consulting, or similar.
• Deeply obsessive about user experience and product quality, with strong attention to detail.

Responsibilities

• Represent residents and property manager partners in Rentals pod discussions and decision making.
• Run full product journeys end to end — leasing, onboarding, and monthly rent payment.
• Test new features, enhancements, and partner integrations across environments as the first line of defense for product quality.
• Document, prioritize, and drive bugs and usability issues to resolution in Linear.
• Monitor core product and business metrics tied to adoption, usage, and payment success across Rentals platform.
• Analyze resident and partner behavior to identify trends, edge cases, failure points, and improvement opportunities.
• Partner with multifamily operators to understand their business and translate into product feedback.
• Surface downstream implications for internal teams, partners, and residents before and after launch.
• Translate learnings into clear, prioritized recommendations.
• Build and refine AI workflows using tools like ChatGPT, Gemini, and Claude to speed up testing, analysis, and documentation

Skills

Product operations

Product analytics

QA mindset

Client/vendor management

Tools

Linear

Job description

What is Bilt?
Bilt is the membership for where you live.

What is Bilt?
Bilt is the membership for where you live.
What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.
Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.
We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.
This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.

What's the role?
As a Product Specialist on the Rentals pod, you will be the dedicated customer advocate for the resident rent payment experience and the housing platform that powers our multifamily partners. This role exists to make sure the products we ship are not only thoughtfully designed and launched, but continuously maintained and improved through tight feedback loops between our internal teams, our property manager partners, and residents.
You will sit at the intersection of product operations, product analysis, and quality assurance, working across the end-to-end leasing journey — from a resident finding and signing a lease to paying rent every month. You will partner closely with Product, Engineering, Design, Operations, and Support to pressure-test flows, track performance, and surface the insights that make the experience better for both residents and the operators who serve them.

In this role, you will…

• Represent residents and property manager partners in Rentals pod discussions and decision making
• Run full product journeys end to end — leasing, onboarding, and monthly rent payment — to understand the real experience
• Test new features, enhancements, and partner integrations across environments as the first line of defense for product quality
• Document, prioritize, and drive bugs and usability issues to resolution in Linear alongside engineering and product
• Monitor core product and business metrics tied to adoption, usage, and payment success across the Rentals platform
• Analyze resident and partner behavior to identify trends, edge cases, failure points, and improvement opportunities
• Partner directly with multifamily operators to understand how each partner's business works, and translate that into product feedback
• Surface downstream implications for internal teams, partners, and residents before and after launch
• Translate learnings from testing, support signals, and experimentation into clear, prioritized recommendations
• Build and refine AI workflows using tools like ChatGPT, Gemini, and Claude to speed up testing, analysis, and documentation
  

In Terms Of Qualifications, We're Seeking

• 2+ years of experience in a product role — product operations, product analytics, QA, consulting, or similar
• Deeply obsessive about user experience and product quality, with natural attention to detail and strong product intuition
• Genuine curiosity — you dig into how something works and why it broke rather than logging it and moving on
• Strong partnering skills: able to work directly with external partners, understand their business, and map what you learn onto product feedback
• Strong analytical skills and comfort working with product and business data
• Ability to synthesize quantitative signals and qualitative feedback into actionable insights