Product Specialist - Housing

Bilt Rewards; New York (NY); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health insurance from day one

401k plan with a match

Unlimited PTO

Exclusive employee-only Bilt Points

Team events

Job summary

Bilt Rewards is searching for a Product Specialist to serve as the dedicated customer advocate for their products. This role includes tracking performance, identifying improvement opportunities, and ensuring product quality while collaborating with multiple teams.

The ideal applicant will have at least 2 years of experience in a product role, possess strong analytical skills, and be comfortable utilizing AI tools. Competitive salary and benefits such as unlimited PTO and health insurance are provided.

Qualifications

• 2+ years experience working in a product role.
• Obsessive about user experience and product quality.
• Strong analytical skills with comfort in data.

Responsibilities

• Act as the customer advocate within product decisions.
• Collaborate with cross-functional teams for product readiness.
• Analyze user behavior to identify improvement opportunities.

Skills

User experience obsession

Detail orientation

Analytical skills

Communication skills

Education

2+ years of experience in product roles

Experience in product operations or product analytics

Tools

AI tools like ChatGPT, Gemini, Claude

Analytics tools or SQL

Job description

What is Bilt?

Bilt is the membership for where you live.

What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.

Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.

We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.

This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.

What’s the role?

As a Product Specialist here at Bilt, you will be the dedicated customer advocate for everything we build. This role exists to ensure our products are not only thoughtfully designed and launched, but are continuously maintained and improved through constant feedback loops between our internal teams and end users.

This role sits at the intersection of product operations, product analysis, and quality assurance. The Product Specialist partners closely with Product, Engineering, Design, Operations, and Support, as well as other cross‑functional teams, to ensure products work as intended, launch smoothly, and improve over time. They are deeply embedded in the product lifecycle and constantly pressure‑test flows, track performance, and surface insights that improve the experience.

In this role, you will…

Act as the customer advocate

• Represent end users in pod discussions and decision making
• Run full product journeys end to end to understand the real experience
• Identify friction, confusion, and complexity across B2C and B2B experiences

Support product readiness

• Collaborate with Product, Engineering, Design, Operations, Support, Legal, and Policy teams
• Surface downstream implications for internal teams and customers before and after launch
• Ensure shared understanding of how products should behave across systems and use cases

Track performance and behavior

• Monitor core product and business metrics tied to adoption, usage, and experience
• Analyze user behavior and product performance to identify trends, gaps, and opportunities
• Translate learnings from testing and experimentation into clear recommendations

Identify improvement opportunities

• Identify key problem areas, edge cases, and failure points
• Spot issues impacting specific customer segments, partners, or workflows
• Surface insights from data, support signals, and operational feedback

Own quality and testing

• Act as first line of defense for product quality
• Test new features, enhancements, and integrations across environments
• Document and prioritize bugs, inconsistencies, and usability issues
• Partner with engineering and product to resolve issues quickly

Drive AI usage and adoption

• Use AI tools like ChatGPT, Gemini, and Claude as part of daily work
• Build and refine AI workflows to streamline testing, analysis, and documentation
• Analyze large volumes of qualitative and quantitative signals using AI
• Identify opportunities where AI can improve speed, quality, or clarity
• Pressure test AI‑powered features from a user perspective

In terms of qualifications, we’re seeking:

• 2+ years of experience working in a product role
• Deeply obsessive about user experience and product quality
• Naturally detail‑oriented with strong product intuition
• Comfortable advocating for the customer and pushing for clarity
• Curious, analytical, and motivated by making things better every day
• Experience in product operations, product analytics, QA, consulting, or similar roles
• High level of comfort using AI tools such as ChatGPT, Gemini, Claude, or similar platforms in day‑to‑day work
• Ability to design and iterate on AI‑driven workflows to improve efficiency, quality, and insight generation
• Strong analytical skills and comfort working with product and business data
• Ability to synthesize quantitative signals and qualitative feedback into actionable insights
• Excellent communication skills with the ability to clearly articulate issues and recommendations
• Experience working closely with engineering and design teams (nice to have)
• Familiarity with analytics tools or SQL (nice to have)
• Experience supporting both consumer and partner‑facing products (nice to have)

Benefits:

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

The salary range for a Product Specialist is $70,000 - 120,000 and will be eligible for equity and an annual performance‑based bonus.