Product Specialist - Momentum BMW MINI

Sonic Automotive; Houston (TX); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Job summary

Momentum BMW MINI, part of the Sonic Automotive family, is seeking a Product Specialist to educate guests on vehicle innovations and ownership benefits. You will tailor experiences by assessing customer priorities and demonstrating features to build trust and loyalty.

Responsibilities include staying current on product knowledge, guiding customers through ownership clinics, and supporting sales and service staff with key technologies.

Qualifications

• High school diploma or equivalent.
• Ability to perform at a minimum volume according to dealership standards.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver\'s license.

Responsibilities

• Provides a pressure-free ownership experience and explains the benefits and value of innovations.
• Assesses customer knowledge and priorities to personalize the ownership experience.
• Explains and demonstrates vehicle features and technologies to improve comfort and retention.
• Acquires and maintains total product knowledge and compares competitors' features and benefits.
• Keeps up to date on new products and their benefits to clients.
• Follows up with customers within 1–2 weeks after delivery to answer questions or run clinics.
• Directs customers to additional information resources.
• Visits the customer lounge to introduce services and share vehicle technology insights.
• Trains sales and service staff on key technologies and how to explain them to customers.
• Conducts new owner clinics.
• Answers product questions by telephone and during walk-ins.
• Troubleshoots vehicle technology features.

Education

High school diploma or equivalent

Job description

• Compensation: USD 24,000 - USD 36,000 - yearly

Company Description

At Momentum BMW MINI, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Product Specialist Responsibilities include:

• Provides a pressure-free ownership experience. One that helps guests better understand the operation, benefits and value of innovations and engineering advantages. This higher degree of understanding will help guests better appreciate their vehicles, which in turn create a stronger emotional connection to the brand.
• Assesses customer knowledge and priorities to personalize the ownership experience.
• Explains and demonstrates vehicle features and technologies,focusing on customer comfort level and retention.
• Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features and benefits.
• Keeps abreast of new products, features, accessories, etc., and their benefits to clients.
• Follows up with customers within one to two weeks after delivery to answer questions or conduct additional clinics to teach other feature operations.
• Directs customers to additional information resources.

Duties also could include:

Service support:

• Visits the customer lounge to introduce services and share valuable vehicle technology insights with customers.

Additional customer and in-dealership support:

• Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
• Conducts new owner clinics.
• Answers product questions on the telephone and during walk-ins.
• Troubleshoots vehicle technology features.

Qualifications

Requirements:

• High school diploma or equivalent.
• Ability to perform at a minimum volume according to dealership standards.
• Allapplicants must be authorized to work in the USA.
• Allapplicants must perform duties and responsibilities in a safe manner.
• Allapplicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines