Product Specialist - Land Rover SW Houston

Sonic Automotive; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

SHL Package: Sonic Sales Associate

Job summary

Land Rover SW Houston, part of Sonic Automotive, is hiring a Product Specialist to guide customers through vehicle features and ownership benefits. You will build product knowledge, conduct owner clinics, and support sales staff with technology demonstrations.

The role emphasizes a pressure-free customer experience, ongoing product education, and post-delivery follow-up to ensure satisfaction and retention.

Qualifications

• High school diploma or equivalent required.
• Authorized to work in the USA.
• Must pass pre-employment screenings (background checks, MVR, drug test, credit report).
• Must be able to perform duties safely.

Responsibilities

• Provides a pressure-free ownership experience and explains vehicle features.
• Assesses customer knowledge to tailor the ownership experience.
• Demonstrates vehicle features and technologies to customers.
• Maintains total product knowledge and understands competitors' features.
• Keeps up-to-date on new products and accessories and their benefits.
• Follows up with customers after delivery to answer questions.
• Directs customers to information resources.
• Trains staff on key technologies and demonstrations.
• Conducts new owner clinics and product Q&A by phone or in person.

Education

High school diploma or equivalent

Job description

Product Specialist - Land Rover SW Houston

• Full-time


• SHL Package: Sonic Sales Associate


• Dealership: 253 - Jaguar Land Rover Southwest Houston

At Land Rover SW Houston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Product Specialist Responsibilities include:

• Provides a pressure-free ownership experience. One that helps guests better understand the operation, benefits and value of innovations and engineering advantages. This higher degree of understanding will help guests better appreciate their vehicles, which in turn create a stronger emotional connection to the brand.


• Assesses customer knowledge and priorities to personalize the ownership experience.


• Explains and demonstrates vehicle features and technologies,focusing on customer comfort level and retention.


• Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features and benefits.


• Keeps abreast of new products, features, accessories, etc., and their benefits to clients.


• Follows up with customers within one to two weeks after delivery to answer questions or conduct additional clinics to teach other feature operations.


• Directs customers to additional information resources.

Duties also could include:

Service support:

• Visits the customer lounge to introduce services and share valuable vehicle technology insights with customers.

Additional customer and in-dealership support:

• Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.


• Conducts new owner clinics.


• Answers product questions on the telephone and during walk-ins.


• Troubleshoots vehicle technology features.

Requirements:

• High school diploma or equivalent.


• Ability to perform at a minimum volume according to dealership standards.


• Allapplicants must be authorized to work in the USA.


• Allapplicants must perform duties and responsibilities in a safe manner.


• Allapplicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines

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