Product Specialist, Commercial & Packaging

Heidelberg USA, Inc.; Kennesaw (GA); On-site; USD 85,000 - 150,000; Full time

Job summary

Heidelberg USA, Inc. seeks a Product Specialist for Commercial & Packaging Postpress Solutions in Charlotte, NC. The role drives sales, provides technical and product expertise, and collaborates with account managers, region VPs, and service teams to grow revenue and customer satisfaction.

The ideal candidate has 7+ years in printing/packaging sales or tech support, strong communication skills, and can travel up to 70% to support installations and customer visits.

Qualifications

• 7+ years of experience in printing, packaging, postpress equipment sales, applications, or technical support.
• Strong understanding of finishings, converting, cutting, folding, binding, and packaging workflows.
• Excellent communication, presentation, and relationship-building skills.
• Proficiency with Microsoft Office Suite.
• Ability to travel extensively (up to 70%).

Responsibilities

• Prospect alone, or with the local Account Manager to identify customer opportunities and support equipment sales.
• Conduct customer visits to evaluate production processes and recommend Heidelberg solutions to improve the customer’s productivity.
• Meet annual sales goals and market growth initiatives.
• Prepare and present proposals, presentations, and support customer negotiations.
• Maintain the customer database and continually monitor for accuracy.
• Be the Product expert for Heidelberg's Commercial and Packaging Postpress portfolio in the region.
• Provide technical consultation throughout the sales cycle.
• Support equipment demonstrations, installations, commissioning, and production start-up activities.
• Work closely with Service and Operations teams to ensure successful project execution.
• Build and maintain strong customer relationships.
• Participate in trade shows, open houses, customer events, and industry meetings.
• Gather market intelligence and competitive information.
• Communicate customer feedback and market trends to Sales and Product Management.

Skills

Sales experience

Travel readiness

Communication skills

Microsoft Office

Education

Bachelor's Degree in Business, Engineering, Graphic Communications, or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Product Specialist, Commercial & Packaging

Charlotte, NC, US

4 days ago Requisition ID: 1224

Salary Range: $85,000.00 To $150,000.00 Annually

Job Description

Product Specialist, Postpress Commercial & Packaging Solutions

Commissions: $50,000

General Description

The Product Specialist, Postpress Solutions is responsible for driving and supporting the sales, application, and business development efforts for Heidelberg's Postpress portfolio across both Commercial Print and Packaging markets. This role serves as the technical and product expert for customers and the sales team, helping identify opportunities, develop solutions, and support successful equipment installations.

The Product Specialist works closely with Account Managers, Regional Vice Presidents, Product Management and Service teams to drive revenue growth, increase market share, and ensure customer satisfaction.

Responsibilities and Duties

Sales & Business Development

Prospect alone, or with the local Account Manager to identify customer opportunities and support equipment sales.

Conduct customer visits to evaluate production processes and recommend Heidelberg solutions to improve the customer’s productivity.

Meet annual sales goals and market growth initiatives.

Prepare and present proposals, presentations, and support customer negotiations.

Maintain the customer database and continually monitor for accuracy

Product & Technical Support

Be the Product expert for Heidelberg's Commercial and Packaging Postpress portfolio in the region.

Provide technical consultation throughout the sales cycle.

Support equipment demonstrations, installations, commissioning, and production start-up activities.

Work closely with Service and Operations teams to ensure successful project execution.

Build and maintain strong customer relationships.

Participate in trade shows, open houses, customer events, and industry meetings.

Gather market intelligence and competitive information.

Communicate customer feedback and market trends to Sales and Product Management.

Education Requirements

Bachelor's Degree in Business, Engineering, Graphic Communications, or related field preferred.

Qualifications & Skills

7+ years of experience in printing, packaging, postpress equipment sales, applications, or technical support.

Strong understanding of print finishing, converting, cutting, folding, binding, and packaging workflows.

Excellent communication, presentation, and relationship-building skills.

Strong problem-solving and organizational abilities.

Proficiency with Microsoft Office Suite.

Ability to travel extensively (up to 70%).

Home office and customer-site based role.

Frequent travel throughout assigned territory.

Regular interaction with customers, sales teams, service teams, and industry partners.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Heidelberg will provide reasonable accommodations in accordance with applicable laws and remains committed to equal employment opportunity for all employees and applicants.