Product Specialist, Commercial & Packaging Solutions

HUS Heidelberg USA, Inc.; Kennesaw (GA); Hybrid; USD 85,000 - 100,000; Full time

Job summary

HUS Heidelberg USA, Inc. is seeking a Product Specialist for Postpress solutions in the East Region. You will drive sales, provide technical support, and collaborate with sales, product, and service teams to deliver end-to-end customer solutions.

This home-office and customer-site role requires travel across the region. Ideal candidates will have a Bachelor’s degree and 7+ years in printing/postpress sales or technical support, with strong communication and project management skills.

Qualifications

• Bachelor's degree in Business, Engineering, Graphic Communications, or related field preferred.
• Strong communication, presentation, and relationship-building skills required.
• Willingness to travel up to 70% across the East Region.

Responsibilities

• Drive sales, applications, and business development for Heidelberg's Postpress portfolio in Commercial Print and Packaging markets.
• Serve as technical/product expert for customers and sales team; identify opportunities and develop solutions.
• Support equipment installations, demonstrations, and production start-up activities.
• Collaborate with Account Managers, Regional VPs, Product Management and Service teams to grow revenue and market share.

Skills

Communication

Presentation

Relationship-building

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Product Specialist, Postpress Commercial & Packaging Solutions Department: East Region Sales Location: East Region Position Type: Full-Time Classification: Exempt, Salaried Salary: $85,000 - $100,000 Commissions: $50,000

General Description

The Product Specialist, Postpress Solutions is responsible for driving and supporting the sales, application, and business development efforts for Heidelberg's Postpress portfolio across both Commercial Print and Packaging markets. This role serves as the technical and product expert for customers and the sales team, helping identify opportunities, develop solutions, and support successful equipment installations. The Product Specialist works closely with Account Managers, Regional Vice Presidents, Product Management and Service teams to drive revenue growth, increase market share, and ensure customer satisfaction.

Responsibilities and Duties

Sales & Business Development

• Prospect alone, or with the local Account Manager to identify customer opportunities and support equipment sales.
• Conduct customer visits to evaluate production processes and recommend Heidelberg solutions to improve the customer’s productivity.
• Meet annual sales goals and market growth initiatives.
• Prepare and present proposals, presentations, and support customer negotiations.
• Maintain the customer database and continually monitor for accuracy.

Product & Technical Support

• Be the Product expert for Heidelberg's Commercial and Packaging Postpress portfolio in the region.
• Provide technical consultation throughout the sales cycle.
• Support equipment demonstrations, installations, commissioning, and production start-up activities.
• Work closely with Service and Operations teams to ensure successful project execution.

Customer Engagement

• Build and maintain strong customer relationships.
• Participate in trade shows, open houses, customer events, and industry meetings.
• Gather market intelligence and competitive information.
• Communicate customer feedback and market trends to Sales and Product Management.

Education Requirements

Bachelor's Degree in Business, Engineering, Graphic Communications, or related field preferred.

Qualifications & Skills

• 7+ years of experience in printing, packaging, postpress equipment sales, applications, or technical support.
• Strong understanding of print finishing, converting, cutting, folding, binding, and packaging workflows.
• Excellent communication, presentation, and relationship-building skills.
• Strong problem-solving and organizational abilities.
• Proficiency with Microsoft Office Suite.
• Ability to travel extensively (up to 70%).

Work Environment

Home office and customer-site based role. Frequent travel throughout assigned territory. Regular interaction with customers, sales teams, service teams, and industry partners.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Heidelberg will provide reasonable accommodations in accordance with applicable laws and remains committed to equal employment opportunity for all employees and applicants.

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:

Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision:

Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know:

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.

HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs.

Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent. This year, we proudly celebrate 175 years of Heidelberger Druckmaschinen AG. Our rich tradition is defined by the dedication and hard work of our employees. Their commitment to customer focus, innovation, engineering excellence, and manufacturing quality has shaped our history. Explore our illustrated timeline—a journey through a legacy built by the vision, resilience, and relentless pursuit of excellence of our team members.

Join us and become part of our journey towards continued success and innovation.

HEIDELBERG, the world leader in sheetfed offset printing, has been a reliable partner with high innovation power for the global printing industry for over 175 years. We aim to grow in our established market segments and explore new business areas. Our motivated and competent teams are a key factor for our future success. HEIDELBERG's values are deeply rooted in our tradition and oriented towards a common future in our culture guiding principles. Diversity is a critical success factor for our future, and we aim to further promote it within our company.