Product Specialist - BMW

Murgado Automotive Group; Barrington (IL); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

BMW of Barrington is seeking a Product Specialist to deliver an exceptional vehicle handoff experience. You will educate customers on features and technology, and support high satisfaction from purchase through follow-up.

The role requires strong communication, CRM proficiency, and a commitment to driving a high-touch customer journey in a fast-paced dealership environment.

Qualificações

• Strong verbal and written communication skills.
• Proven ability to create a high-touch customer experience from delivery through follow-up.
• Experience using CRM systems and dealership technology platforms.

Responsabilidades

• Guide customers through vehicle features, benefits, technology, and ownership information.
• Ensure customers understand operating features, warranty coverage, and delivery paperwork.
• Stay current on inventory, incentives, and campaigns.
• Use CRM to contact customers, schedule encore deliveries, and document follow-up.
• Deliver on-site and remote new and CPO vehicle deliveries, including encore demos.
• Send welcome emails and follow-up calls within three days of purchase.
• Escalate questions to the sales or management team.
• Maintain daily, weekly, and monthly performance goals.
• Greet showroom customers and assist with showroom coverage.
• Record all lot traffic with customer data accurately.
• Attend sales meetings and events; perform other duties as needed.

Conhecimentos

Communication skills

CRM proficiency

Customer service

Verbal & written communication

CRM software

Video conferencing tools

Ferramentas

CRM software

Video conferencing tools

Descrição da oferta de emprego

SUMMARY

Product Specialist – BMW of Barrington is hiring immediately for a customer-focused automotive professional who can deliver an exceptional vehicle handoff experience, educate customers on features and technology, and support high satisfaction from purchase through follow-up.

ESSENTIAL DUTIES

Key responsibilities include:

• Guide customers through vehicle features, benefits, technology, and ownership information with confidence and professionalism.
• Ensure every customer understands operating features, warranty coverage, and delivery paperwork before leaving.
• Stay current on new and used inventory, vehicle locations, market conditions, incentives, and dealership/factory campaigns.
• Use CRM tools to contact customers, schedule encore deliveries, and document follow-up activity.
• Perform on-site and remote new and Certified Pre-Owned vehicle deliveries, including second delivery demonstrations (encore).
• Send personalized welcome emails and make follow-up calls within three days of a new or CPO purchase to encourage engagement and schedule encore appointments.
• Escalate customer questions, concerns, and open items to the appropriate sales or management team members.
• Maintain daily, weekly, and monthly performance goals aligned with dealership objectives.
• Greet and assist showroom customers as needed and support the management team with dealership traffic and showroom coverage.
• Record all lot traffic, including customer name, email, and phone number, accurately and consistently.
• Attend scheduled sales meetings, special events, and complete other assigned duties as needed.

Immediate opening. We are looking for someone who can step in quickly, deliver a strong customer experience, and support a fast-moving dealership environment at BMW of Barrington.

QUALIFICATIONS

Communication Skills:

Strong verbal and written communication skills with the ability to explain vehicle features, technology, and ownership information clearly.

Customer Service:

Proven ability to create a positive, professional, and high-touch customer experience from delivery through follow-up.

Technical & CRM Proficiency:

Comfortable using CRM systems, virtual communication tools, and dealership technology platforms in a fast-paced environment.

Required:

Valid driver’s license with an acceptable driving record and at least 5 years of driving experience.

$17 - $17 an hour

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.