Product Specialist Associate

Luminance; New York, Northern (NY, KY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

20 days paid time off

401k with 4% matching

Health Insurance

Learning and development budget

Paid sabbatical opportunities

Annual learning budget

Job summary

Luminance in New York is hiring an entry-level Product Specialist to support prospective customers and ensure smooth deployment of our Legal-Grade AI. You will work with senior teams, learn the product, and become a trusted advisor during Proof of Value periods.

The role emphasizes relationship-building, clear communication, and the ability to tailor demonstrations to varying levels of technical knowledge. You will collaborate with Account Executives and Support to deliver successful trials and

Qualifications

• Bachelor’s or Master’s Degree in a scientific or analytical discipline with a GPA of 3.5+ (US) or 2:1 (UK).
• Excellent interpersonal and written communication skills.
• Out-going, with ability to build rapport in a customer-facing role.
• Highly detail-oriented with a problem-solving attitude.
• Willingness to travel internationally and work in a fast-paced environment.

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning to final review.
• Act as an expert of Luminance’s technology and products, supporting the sales team in converting prospects.
• Understand use cases, review requirements and needs of each prospect during the Proof of Value.
• Be a trusted adviser and authority on the product to the prospect during the Proof of Value.
• Product Specialists will coordinate with Support and Technical Operations to resolve technical issues for customers.
• Design custom workflows and solutions for live cases.

Skills

Customer facing

Communication skills

Relationship building

Time management

Organized

Education

Bachelor’s or Master’s Degree in a scientific or analytical discipline

Job description

This is a fantastic opportunity to join Luminance, thepioneer of Legal-Grade™ AI for enterprise.Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

Luminance is looking to hire into its team of Product Specialists: this team provide expertise to prospective customers and customers alike, ensuring they experience a seamless execution of Luminance’s technology within their own environment.

This is an entry-level role that presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of what our customers are looking for in our technology. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction.

Once trained, a Product Specialist will have an in-depth knowledge of the product and how it can be of benefit to lawyers. They will work closely with prospective customers during their Proof of Value (or trial) period, providing expert advice on their live projects or cases. Working alongside Account Executives, Product Specialists will help to convert prospects into customers. For existing customers, Product Specialists will assist Support and Technical Specialists to ensure a customer has a successful experience of the technology and help them to make the most of their AI technology investment.

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review
• Act as an expert of Luminance’s technology and products, supporting the sales team in converting these prospects
• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value
• Be a trusted adviser and authority on the product to the prospect during the Proof of Value
• Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers
• Design custom workflows and solutions for live cases

• Bachelor’s or Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Excellent interpersonal and communication skills, both verbal and written
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Highly-detail oriented with a problem-solving attitude
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Organised with excellent time management skills with an ability to prioritise effectively

• New York office location and opportunity for international business travel.
• 20 days of paid time off per annum.
• 401k with 4% matching contribution: Invest in your future from the start.
• Health Insurance Benefit Scheme:
• Choice of PPO or HDHP plan available. 100% of individual premiums covered by Luminance for both plans, and 75% coverage of premiums for dependents.
• Enhanced maternity and paternity policies: To support working parents.
• Learning and development budget per employee to empower our team members to elevate their potential.
• Paid sabbatical opportunities.
• Enhanced maternity and paternity policies – to support working parents.
• Annual learning and development budget of $2750 per employee to empower our team members to elevate their potential.

Compensation: $75kper annum