Product Specialist

Luminance; New York (NY); Hybrid; USD 67,500 - 82,500; Full time

Benefits offered by this job

Comprehensive healthcare

Flexible Spending Account (FSA)

401(k)

Dedicated learning budget

Company holiday party

Job summary

A leading AI technology provider in New York is seeking a Product Specialist to join their team. In this entry-level position, you will support the Sales team in acquiring new clients and ensuring they effectively use the cutting-edge AI technology. Responsibilities include conducting Proofs of Value with clients and collaborating with various teams to address technical issues. The ideal candidate will have a STEM degree with strong communication and problem-solving skills, operating in a hybrid work environment with competitive compensation and benefits.

Qualifications

• STEM degree with GPA of 3.5 or above; interest in legal encouraged.
• Strong ability to understand and communicate technical concepts.
• Experience in high-growth startup, especially in Solutions or Sales Engineering, is a plus.

Responsibilities

• Work with Account Executives to deliver successful Proof of Values.
• Support the sales team in converting prospects.
• Act as a trusted adviser to prospects during the Proof of Value.
• Co-coordinate and resolve technical issues for customers.

Skills

Detail-oriented

Problem-solving

Technical acumen

Communication skills

Time-management

Education

Bachelor's or Master's Degree in a STEM discipline

Job description

Job Overview

This is a fantastic opportunity to join Luminance, the pioneer of Legal‑Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World' and Inc. 5000's ‘Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. Luminance is looking to hire Product Specialists: this team provides expertise to prospective customers and customers alike, ensuring they experience a seamless execution of Luminance's technology within their own environment.

Are you curious, confident, and eager to launch your career in technology? Join us as a Product Specialist, where you'll play a key role in helping businesses across the world understand and adopt cutting‑edge AI technology. In this entry‑level role, you'll work closely with senior teams at an exciting range of organizations — from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. You'll be at the forefront of customer engagement, learning how to translate complex technology into real‑world value.

As a Product Specialist, you'll play a key role in supporting the Sales team to win new business. Working closely with prospective clients, you'll use your in‑depth understanding of our technology to demonstrate how it delivers value — particularly within the legal sector. During the Pre‑Sales Proof of Value (trial) period, you'll guide potential customers through their projects and use cases, providing expert insight and ensuring they see the real impact of our AI technology.

While your primary focus will be on supporting new logo acquisition, you'll also collaborate with our Customer Success Team and Support teams to help existing customers maximize their experience and return on investment with our platform.

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review.
• Act as an expert of Luminance's products, supporting the sales team in converting these prospects.
• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value.
• Be a trusted adviser and authority on the product to the prospect during the Proof of Value.
• Work with Luminance Support and Technical operations teams to co‑coordinate and resolve technical issues for customers.

Requirements

• Bachelor's or Master's Degree in a STEM discipline, with GPA of 3.5 or above; interest in legal encouraged to apply.
• Highly detail‑oriented with a problem‑solving attitude.
• Strong technical acumen and the ability to understand, translate and simplify concepts to both technical and non‑technical audiences.
• Excellent communication skills for translating between customer needs and internal teams, including Product and Engineering.
• Organized with excellent time‑management skills and an ability to prioritize effectively.
• Prior experience at a high‑growth startup — especially in Solutions or Sales Engineering — is a plus.
• Ability to travel for work.

Benefits

• Compensation: $75,000 annually.
• Comprehensive healthcare, including vision, dental.
• Flexible Spending Account (FSA).
• Hybrid working environment.
• 401(k).
• $2,750 dedicated learning and development budget.
• Company holiday party.

Job Details

• Seniority level: Entry level.
• Employment type: Full‑time.
• Job function: Other.
• Industries: IT Services and IT Consulting.
• Location: New York, NY (hybrid).