Product Specialist

Juicebox; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Top-of-market compensation

Comprehensive healthcare

Wellness stipend

Daily meals provided

Commuting stipend

Job summary

Juicebox is seeking a Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and collaborate with engineering and product to resolve issues quickly and clearly.

You’ll help keep customers unblocked and support a fast, focused team close to user pain, handling bug reports, tickets, and cross-functional coordination across the org.

Qualifications

• 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company.
• Clear and calm communication when customers are blocked.
• Curious and scrappy – you dig into bugs, run tests, and clarify edge cases.
• Balance fast response times with thoughtful root cause analysis.
• Organized, proactive, and comfortable coordinating across functions.
• Based in SF or open to relocating (in-office 5 days/week).

Responsibilities

• Respond to incoming support tickets and product questions (Intercom, Slack, email).
• Investigate live issues, replicate bugs, and gather technical details.
• Create well-scoped bug reports with context, repro steps, and priority guidance.
• Partner with engineering and product to coordinate resolution and track progress.
• Follow up with users once fixes or workarounds are in place.
• Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.).
• Spot recurring themes in feedback and flag insights to product leadership.

Skills

Support engineering

Product operations

Customer support

SaaS experience

Clear communication

Bug investigation

Root cause analysis

Cross-functional coordination

In-office presence

Organizational skills

Tools

Linear

Notion

Intercom

HubSpot

PostHog

Job description

About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth , powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

About the Role

We’re hiring a Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly.

You’ll play a key role in keeping our customers unblocked, and helping our team stay fast, focused, and close to user pain.

You Will

• Respond to incoming support tickets and product questions (Intercom, Slack, email)

• Investigate live issues, replicate bugs, and gather technical details

• Create well-scoped bug reports with context, repro steps, and priority guidance

• Partner with engineering and product to coordinate resolution and track progress

• Follow up with users once fixes or workarounds are in place

• Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)

• Spot recurring themes in feedback and flag insights to product leadership

You Have

• Have 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company

• Are a clear and calm communicator, especially when customers are blocked

• Are curious and scrappy – you dig into bugs, run tests, and clarify edge cases

• Can balance fast response times with thoughtful root cause analysis

• Are organized, proactive, and comfortable coordinating across functions

• Are based in SF or open to relocating (in-office 5 days/week)

Nice to Haves

• Prior experience in AI, SaaS, or recruiting tech

• Technical / product manager background

• Experience with tools like Linear, Notion, Intercom, HubSpot, or PostHog

• Ability to write internal documentation, create bug tickets, or support triage automation

Perks & Benefits for Full Time Employees

• Top-of-market compensation with meaningful equity, because everyone should share in our success.

• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.

• $2,000 annual wellness stipend to support your physical, mental, and financial well-being.

• Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm

• $300/month commuting stipend to help cover the cost of getting to and from the office.