Product Specialist

Attio; New York (NY); Remote; USD 110,000 - 130,000; Full time

Job summary

An innovative company is seeking a Product Specialist to be the first point of contact for customers. This role is essential for ensuring customer success with a groundbreaking CRM solution. You'll work closely with startups, helping them navigate the product and maximize its potential. With a focus on ownership and collaboration, this position offers a chance to make a significant impact in a growing tech environment. Join a team that values curiosity and kindness while delivering exceptional outcomes in a flexible and supportive work culture.

Benefits

Equity in a growing tech startup

US Healthcare

401(k)

Parental leave

Remote work

Hardware

Team off-sites

Qualifications

• Experience in customer-facing roles with complex products.
• Ability to solve business problems using technology.

Responsibilities

• Work directly with customers to ensure their success.
• Create onboarding programs and documentation.
• Gather feedback for product improvements.

Skills

Customer-facing experience

Problem-solving with technology

Familiarity with SaaS

Understanding of APIs and JSON

Ability to work independently

Job description

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Provide a critical touchpoint in making customers successful with our product.

• Remote [New York and San Francisco]
• $110,000 - $130,000

What is Attio?

CRMs are at the center of the software stack for millions of businesses. They're ubiquitous and essential, yet current products are archaic, unloved, and in need of overhaul.

Attio is building a radically new CRM that is flexible, powerful, intuitive, and collaborative. It connects with a customer’s GTM stack and evolves with them as they grow.

What is it like to work at Attio?

Our employees are based in the US and Europe, working remotely or from our London office. We value ownership, curiosity, kindness, and delivering brilliant outcomes. Respect and independence are core to our culture.

Why is this role important?

Our Product Specialists are the first helpful face customers meet. They help startups set up and succeed with Attio, making them critical to customer success.

Preferred qualifications include:

• Customer-facing experience with complex products or services
• Experience solving business problems with technology
• Familiarity with SaaS concepts, APIs, JSON, and system integrations
• Ability to work independently in a fast-paced environment

Team overview

You will join a team of CRM experts who coach prospects and customers, bridging technical and non-technical worlds, and sharing feedback to improve Attio.

Role requirements

• Work directly with customers via video, email, and chat to ensure success
• Create onboarding programs, guides, and documentation at scale
• Identify opportunities for expansion and collaborate with sales and support
• Coordinate with internal teams to resolve product issues
• Gather feedback for product improvements

Attributes of the right candidate

• Committed to becoming an expert
• Thoughtful and efficient in knowledge sharing
• Resourceful in developing support content
• Resilient with a commercial mindset

Hiring process

Includes application review, screening calls, a case study, panel interview, final interview, and offer. We value feedback and transparency throughout.

Offer details

• Salary: $110,000 - $130,000
• Equity in a growing tech startup
• US Healthcare, 401(k), parental leave, remote work, hardware, team off-sites

Additional info

Seniority level: Mid-Senior

Employment type: Full-time

Job functions include Business Development, Customer Service, and Product Management.