Product Specialist

Brava Roof Tile; Iowa; On-site; USD 52,000 - 76,000; Full time

Job summary

Brava Roof Tile in Iowa seeks a Product Specialist to drive revenue by engaging homeowners through text, email, phone, and virtual meetings. You will respond promptly, provide product education, and connect customers with contractors for quotes.

You will work with an Outside Sales Rep to maintain a steady pipeline, document leads in Salesforce, stay current on Brava products, and identify upsell opportunities while upholding confidentiality and delivering exceptional customer experiences.

Qualifications

• 3+ years of sales, customer service, or related field.
• Experience with Salesforce preferred.

Responsibilities

• Respond to inquiries within hours, aiming for 24 hours.
• Connect customers with Brava partners for quotes; provide quotes for small orders when needed.
• Follow up after samples and arrange additional samples.
• Document all sales activities and lead status in Salesforce.
• Stay informed about Brava products and industry trends.
• Prioritize activities to meet quarterly sales goals in territory.
• Guide customers through the buying process with education and resources.
• Support Outside Sales with a steady pipeline of qualified leads.
• Share customer insights with Sales and Marketing.
• Identify upsell opportunities aligned with customer needs.
• Maintain confidentiality of company information.
• Escalate customer concerns to Sales Manager.
• Perform other duties as assigned.

Skills

Communication

Customer service

Time management

Team collaboration

Tools

Salesforce

Job description

The Product Specialist drives revenue by engaging prospective customers, primarily homeowners, through text, email, phone, and virtual meetings. This role responds promptly to customer needs, provides product education and resources, and delivers an exceptional experience that positions Brava as the preferred roofing choice. The Product Specialist connects customers with contractors for quotes and partners with the assigned Outside Sales Representative to ensure consistent follow-up and accurate lead documentation.

Responsibilities

• Engage prospective customers within hours of inquiry, no later than 24 hours, to understand their needs, discuss their projects, and recommend solutions.
• Connect customers with Brava’s preferred partners for quotes; provide direct quotes for small-quantity or overstock orders in limited circumstances.
• Follow up promptly after sample delivery and coordinate additional or alternate samples as needed.
• Document all sales activities, customer interactions, and lead status in Salesforce, following Brava’s established processes.
• Maintain thorough knowledge of Brava products and stay informed about industry trends and competitor offerings.
• Prioritize sales activities and opportunities to meet or exceed quarterly sales goals in assigned territories.
• Guide customers through the buying process with product education, recommendations, and resources.
• Support Outside Sales Representatives with a steady pipeline of qualified leads, sharing customer and project details and ensuring timely follow-up.
• Share customer insights and feedback with Sales and Marketing to improve performance.
• Identify and pursue upselling opportunities aligned with customer needs.
• Maintain the confidentiality of company information.
• Escalate customer concerns to the Sales Manager.
• Perform other duties as assigned.

Qualifications

• 3+ years of experience in sales, customer service, or a related field preferred.
• Experience with Salesforce preferred.

Required Skills

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to work independently and collaborate effectively with a team.