Product Specialist

Jump App; Draper (UT); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Equity

Flexible PTO

WFH stipend

Job summary

Jump in Draper, UT is hiring a Product Specialist to own customer support for financial advisors. You will manage the help desk, respond quickly and professionally, and resolve select issues live via Zoom while educating users on Jump’s features.

The role requires strong writing and verbal skills, independence, and the ability to multi-task in a fast-paced early-stage tech company focused on AI-driven advisor workflows.

Qualifications

• You are a top-tier writer and clear verbal communicator with fast, professional responses.
• You learn quickly, work independently, and manage multiple tasks efficiently.
• You build relationships and represent brands professionally and kindly.

Responsibilities

• Manage Jump Help Desk via Intercom and respond to customer questions.
• Resolve select issues live over Zoom and keep customers updated on status.
• Educate users on Jump features and capture feature requests for product teams.
• Help establish Jump as a trusted category leader and great place to work.

Skills

Top 5% writer

Verbal communication

Multi-tasking

Relationship building

Independent learner

Tech interface proficiency

Education

College degree

Tools

Intercom

Zoom

Job description

Title - Product Specialist

Reports To - Som Ameri (Product Specialist Manager)

Location - Draper, UT

Hybrid - 4 days in office, 1 day remote

About the Role

Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests. Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Contribute wherever needed. Jump is a customer-experience-obsessed company, so this is a very important role on the team.

• Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom.
• Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)
• Debug and resolve some customer issues live over Zoom calls.
• Leave our customers feeling delighted with your interactions.
• Be a Jump expert and constantly educate users on how to get the most out of Jump’s features.
• Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams.
• Help establish Jump as the category leader, trusted and loved by customers.
• Help build Jump into a career-making, exceptional place to work.

About You

• You are a top-5% writer + verbal communicator – clear, professional, and quick.
• You learn and work quickly and independently.
• You are meticulous, detail-oriented, and great at multi-tasking.
• You are a relationship builder, and a professional and personable ambassador of any brand you represent.
• You are responsible and take accountability.
• You are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI.
• You understand what it means to work at an early-stage tech company and are excited about the related opportunities and challenges.
• You are excited by the prospect of helping financial advisors leverage cutting-edge AI.

What You’ve Done

• You were a high-performing student in high school and college. (College degree required.)
• Helpful if you have 1-5 years of professional experience, preferably in a customer-facing role in tech, though we do also hire new college grads.

About Jump

Jump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows. Jump’s product is expanding to include many other advisor workflows, as well as into other finserv verticals.

Jump leads its category in market share, customer satisfaction, and analyst rankings, and has grown rapidly. Jump customers include leading independent broker dealers such as LPL, Osaic, Raymond James, and Cetera, and leading RIAs including Focus Financial, Merit, Savant, Allworth, Sanctuary Wealth, Integrated Partners, and more.

Jump was launched in 2023 by repeat entrepreneurs and is led by a team with backgrounds from Harvard, Stanford, Google, Snowflake, Bill.com, JPMorgan, Fidelity, Bain, Bain Capital Ventures, Auditboard, Nitrogen, and eMoney.

Jump is a Series A company backed by top venture capital firms and industry strategics including Battery, Sorenson, Pelion, and Citi.

Jump’s team values are High Velocity, World Class, and Direct + Kind + No Drama.

Please consider joining us in our work to transform the client and advisor / rep experience in financial services by delivering cutting edge, practical, compliant AI technology to help those who help safeguard the financial future of everyday people everywhere

Remote restrictions

• Must be a resident of United States

Compensation & Benefits

• $65,000-$80,000
• Equity
• Flexible PTO
• $500 WFH Stipend
• Medical: $0 premium health plan for your family
• Ancillary Benefits: Dental, Vision, Life, Disability, Indemnity, etc.
• Tax Savings: 401k, HSA, FSA, Dependent Care FSA, Commuter, etc.
• Laptop + $500 budget for workspace setup
• Paid Parental Leave: 2-4 weeks non-birthing, 6-16 weeks birthing, depending on tenure.

Equal Opportunity Employer

Jump is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.