PRODUCT SPECIALIST

Paycom - ATS; Bradenton (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

401K Plan

Holiday Pay

Paid Vacation

Paid Training

Growth Opportunities

Flexible Work Schedules

Discounts on products & services

Job summary

Gettel is seeking a Product Specialist at Hyundai of Lakewood - Bradenton. The role emphasizes following the dealership's sales process, delivering excellent customer service, and documenting all customer interactions in the CRM. Expect a 40-hour work week with responsibilities including test drives and setting service appointments at sale.

As part of Gettel's team, you will uphold standards of appearance, integrity, and teamwork while pursuing growth opportunities within the organization.

Qualifications

• Adhere to Gettel University's sales process as taught.
• Maintain personal professional appearance and positive attitude at all times.
• Provide EXCELLENT customer service in accordance with dealership guidelines.

Responsibilities

• Adhere to the Gettel University's sales process as taught.
• Utilize the sales process in daily customer interactions to ensure CSI and gross profit.
• Provide EXCELLENT customer service in line with dealership guidelines and manufacturers' requirements.
• Prospect and document all customer interactions in the CRM.
• Complete all delivery checklists as required by management.
• Work 40 HRS per week and assist in vehicle test drives as needed.
• Set first service appointments at time of sale.

Skills

Customer service

Sales process adherence

Positive attitude

Tools

CRM

Job description

Job Details: Job Location: Hyundai of Lakewood - Bradenton, FL 34208, At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity...

What We Offer

• Medical, Dental & Vision Insurance
• Life Insurance
• Health Savings & Flex Spending Accounts
• Short & Long Term Disability
• 401K Plan
• Holiday Pay
• Personal & Sick Days
• Paid Vacation
• Paid Training
• Growth Opportunities
• Flexible Work Schedules
• Discounts on products & services
• Employee vehicle purchase plans
• Saturday Lunches
• Accident & Critical Care Plans

Qualifications: GENERAL RESPONSIBILITIES - PRODUCT SPECIALIST

• Adhere to the Gettel University's sales process as taught.
• Management has been through the same sales class as well as a corresponding sales management class so you should expect them operating under the same process.
• Utilization of the sales process taught in class is mandatory. Do not short cut the process as this diminishes the customer experience, lowers CSI and results in gross profit erosion.
• If you ever feel you need additional training please notify your general manager and we will make sure you can attend another class or you get additional attention while trainers are in your store.
• Our obligation to you is to give you all the support and training you need to be successful and in return we ask from you 100% compliance with our sales process and utilization of sales tools. It's a win-win opportunity for both of us!
• Maintain personal professional appearance and personal hygiene at all times.
• Have a plan for the day every day.
• Come to work with a positive CAN DO attitude!
• Utilize a dealer license plate for all test drives and all necessary times to leave the premises in a vehicle.
• Provide EXCELLENT customer service in accordance with dealership guidelines and the manufacturers requirements.
• Prospect and notate through our CRM all customer interactions whether in person, on the phone, through email, through regular mail.
• Understand and adhere to the Gettel Policy and Procedures Manual. There are to be no deviations from this manual.
• Upon the sale of a vehicle, set the first service appointment using the process developed for your store.
• Customer pay-offs must be accurate and for the period as required at your store.
• Complete all delivery checklists as required by management.
• 40 HRS/ WK
• $325 PER VEHICLE SOLD