Product-Savvy Customer Support Specialist

Watsco; Florida; Hybrid; USD 35,000 - 48,000; Full time

Job summary

Watsco in Florida is seeking a full-time customer service specialist to respond to inbound inquiries, handle calls, chats, and emails, and develop product knowledge for HomeDepot.com offerings. You will aim for high service levels while following department policies.

You will build relationships with customer accounts, provide feedback on service issues, and collaborate with Sales, Operations and Warehousing to meet service expectations.

Qualifications

• High School diploma or GED (required).
• Proficiency in Microsoft Office (required).
• Strong computer software skills and active listening (required).
• Past Sales, Sales Support or Customer Service experience (preferred).
• Excellent oral and written communication skills; able to multi-task.

Responsibilities

• Investigate and respond to all inbound customer inquiries in a timely, detailed, and accurate manner.
• Handle telephone calls, chat, and email communications in a professional and thorough manner.
• Develop extensive knowledge of products sold on HomeDepot.com and answer questions about their applications and configurations.
• Achieve productivity standards and goals while maintaining high levels of customer service.
• Process transactions and reply to inquiries about products and services per department policies.
• Build sustainable relationships and trust with customer accounts through open communication.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with Sales, Operations and Warehousing teams to meet and exceed service expectations.
• Other duties as assigned.

Skills

Microsoft Office

Active listening

Customer service

Sales support

Education

High School diploma or GED

Job description

Watsco in Florida is seeking a full-time customer service specialist to respond to inbound inquiries, handle calls, chats, and emails, and develop product knowledge for HomeDepot.com offerings. You will aim for high service levels while following department policies.

You will build relationships with customer accounts, provide feedback on service issues, and collaborate with Sales, Operations and Warehousing to meet service expectations.