Product Researcher (Fully Remote)

Pathstream; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Pathstream is seeking a Research Operations-focused professional to plan, conduct, and synthesize research that reveals user pain points and opportunities. You will run usability testing, monitor post-release performance, and help translate insights for product and business teams.

The role emphasizes designing efficient research processes, building expert advisor networks, and coordinating logistics with stakeholders to ensure customer voice informs new experiences.

Responsibilities

• Plan, conduct, and synthesize research to uncover pain points and opportunity areas.
• Run usability testing on features before release to identify improvements.
• Monitor features post-release via quantitative data, surveys, and interviews.
• Design processes to increase efficiency without losing quality.
• Build an expert advisor network by sourcing and screening subject matter experts.
• Organize research files and manage logistics including scheduling and compensation.
• Weigh in on addressing insights with stakeholders and help build prototypes.
• Hold relationships with experts and coordinate communication with stakeholders.
• Serve as the voice of the customer for teams building new experiences.

Skills

User research

Usability testing

Data analysis

Stakeholder communication

Prototype feedback

Research operations

Scheduling logistics

Job description

• Plan, conduct, and synthesize research to uncover pain points and opportunity areas.
• Run usability testing on features before release to identify improvements.
• Monitor features post-release via quantitative data, surveys, and interviews.

Research Operations:

• Design processes to increase efficiency without losing quality.
• Build an expert advisor network by sourcing and screening subject matter experts.
• Organize research files and manage logistics including scheduling and compensation.
• Weigh in on addressing insights with stakeholders and help build prototypes.
• Hold relationships with experts and coordinate communication with stakeholders.
• Serve as the voice of the customer for teams building new experiences.

Pathstream

Pathstream is reshaping the way employees and managers on the frontlines excel in their careers through enterprise partnerships. The company fosters a transparent and social culture with a focus on challenging work and fast learning cycles.