Product Reliability & Failure Analysis Engineer

Sms Infocomm Corporation; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

SMS InfoComm Corporation is seeking an FA Engineer to support production with daily challenges and drive failure analysis. You will follow established procedures, analyze root causes, and communicate findings to internal teams and clients as needed.

The role requires hands-on hardware experience, strong communication, and the ability to work with cross-functional teams in a warehouse/production environment. Overtime may be required for special projects.

Qualifications

• Minimum Associate degree in product design, mechanical, electronic or computer engineering with little experience or 3+ years of equivalent experience as FA engineer for computing devices.
• Hands on experience in hardware assembly and disassembly on computing devices.
• Requires excellent written and oral communication skills.
• Must have strong Office suite knowledge (Excel, Word, etc.).
• Requires moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files such as ini.

Responsibilities

• Provide technical support to production to overcome daily challenges and follow procedures for failure analysis.
• Initiate analysis process when product failure occurs and document root causes.
• Communicate investigations and solutions internally and to client when escalations arise.
• Set up repair lines with necessary tools and ESD grounding.
• Liaise with local and overseas teams via emails and conference calls.

Skills

Communication

Office suite

Analytical thinking

Cross-functional collaboration

Problem solving

Technical documentation

Education

Associate degree in engineering

Tools

UEFI

WINPE

CMD

Batch files

SDK

ADK

INI configuration

Job description

SMS InfoComm Corporation is seeking an FA Engineer to support production with daily challenges and drive failure analysis. You will follow established procedures, analyze root causes, and communicate findings to internal teams and clients as needed.

The role requires hands-on hardware experience, strong communication, and the ability to work with cross-functional teams in a warehouse/production environment. Overtime may be required for special projects.