Engineer - Product

Employee Magnets; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Employee Magnets in Grapevine, Texas is seeking an Engineer to provide technical support in overcoming daily production challenges. The role involves failure analysis on customer products and communication with internal teams and clients.

Candidates must hold an Associate degree in engineering or have equivalent experience, along with hands-on capabilities in hardware assembly. Essential skills include excellent communication and analytical abilities, and familiarity with UEFI and WINPE.

Qualifications

• Minimum Associate degree or 3+ years of experience as FA engineer.
• Hands-on experience in hardware assembly and disassembly.

Responsibilities

• Provide technical support to production.
• Initiate analysis for product failures and document findings.
• Set up repair line and maintain tools.
• Communicate with teams locally and overseas.

Skills

Technical support

Communication skills

Analytical skills

Office Suite knowledge

Knowledge of UEFI and WINPE

Education

Associate degree in engineering or equivalent experience

Job description

The Engineer will provide technical support to production to overcome daily challenges. Engineers will also use procedures and instructions to initiate the analysis process when product failure occurs. Investigations and research for root causes with analysis documented, recorded, and communicated internally and provide solution. Engineer may contact Client Company for any quality escalations. Responsible for first level failure analysis on Customer Products.

Responsibilities

• Have appropriate knowledge with the various systems including but not limited to Windows, Android, CMD and Linux tools, and procedures used in Production for Repair and failure analysis.
• Help Team to set up repair line including Tools and ESD grounding.
• Skilled in communication, problem solving, and applying experience and expertise.
• Identify optimum analytical approaches critical to problems.
• Requires communication with local and overseas team via emails and conference calls.
• Prepare parts and components for Factory team second level failure analysis.
• Other duties as assigned.
• Responsible for maintaining a positive work environment while supporting the companys culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
• Ensures inventory management and merchandise allocation flows product through the warehouse in the most cost efficient and productive manner.

Qualifications

Education and/or Experience

• Minimum Associate degree in product design, mechanical, electronic or computer engineering with little experience or 3+ years of equivalent experience as FA engineer for computing devices.
• Hands on Experience in hardware assembly and disassembly on computing devices

Essential Skills

• Requires excellent written and oral communication skills.
• Must have strong Office suite knowledge (excel, word etc.).
• Requires moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files such as ini.
• Effectively communicate concepts and solutions with various levels of the organization.
• Effectively liaison between Company and Client.
• Must be able to work cross-functionally with minimal supervision.
• Requires strong analytical and statistical skills.
• Requires flexibility to work overtime for special projects or business supports.

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions are found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Requires the physical ability to lift 25 pounds.