Product Quality & Reliability Manager

Vertiv Corporation; Westerville (OH); On-site; USD 75,000 - 105,000; Full time

Job summary

Vertiv is seeking a Quality professional to lead regional quality planning and improvement efforts across products and services, with emphasis on data-driven decisions and customer satisfaction. You will drive cross-functional actions, audits, and continuous improvement initiatives in accordance with ISO and company standards.

The role requires technical engineering background, Lean Six Sigma expertise, strong communication, and the ability to collaborate with manufacturing, service, and

Qualifications

• 4 Year Degree, technical preferred, Engineering: Electrical or Mechanical or related technical certification/ field experience acceptable

Responsibilities

• Gain deep understanding of data that impact service and product quality
• Lead Cross-Functional team(s) in the resolution of key quality issues and inquiries based on data
• Initiate and drive Continuous Quality Improvement of processes within respective areas, and support Vertiv Operating System rollout with the ability to measure progress with data
• Best practice sharing across region
• Manage Process Risk Analysis / RCCM
• Responsible for the implementation / deployment and sustainment of Quality System
• Maintain documents of the Quality Management System: Trip reports, audits and inspections
• Periodically coordinate the Quality Management System reviews, and report to regional leadership on the system situation and operation
• Perform Internal audits within respective areas and report its progress
• Contact for external certification bodies and represents for applicable ISO related audits
• Deploy, train and audit quality policies, standards, and procedures for respective manufacturing locations, sub-contracting (3rd party), and service activities. Collaborate on improvement initiatives leading to high quality level products
• Work with business leads to drive corrective actions for Service and Manufacturing related issues.
• Customer Quality: Customer Claims management coordination
• Coordinate Customer audits, and manage improvement actions
• Conduct contract reviews for customer contract documentation.
• Support the Regional and Global Supplier Quality Teams, and Supply Chain organization by providing strategic quality support and expertise for supplier quality programs.
• Manage supplier claims processes within market unit in cooperation with Supplier Quality team.
• In cooperation with supplier quality organization, implement and maintain common supplier quality documentation with key suppliers.
• Provide weekly reporting for relevant Quality KPIs, filed/ service quality and product issues

Skills

Fluent English

Leadership

Customer interaction

Lean Six Sigma

Excel

Smartsheets

Teams

Problem solving

8D methodology

Quality systems

Education

4 Year Degree

Tools

MS Excel

Smartsheets

Teams

Job description

Vertiv is seeking a Quality professional to lead regional quality planning and improvement efforts across products and services, with emphasis on data-driven decisions and customer satisfaction. You will drive cross-functional actions, audits, and continuous improvement initiatives in accordance with ISO and company standards.

The role requires technical engineering background, Lean Six Sigma expertise, strong communication, and the ability to collaborate with manufacturing, service, and